AB InBev GCC was incorporated in 2014 as a strategic partner for Anheuser-Busch InBev. The centre leverages the power of data and analytics to drive growth for critical business functions such as operations, finance, people, and technology. The teams are transforming Operations through Tech and Analytics.
Do You Dream Big
We Need You.
Job Description
Job Title: Senior Analyst – GBS Commercial
Location: Bangalore (Onsite)
Reporting to: Manager – GCX & Insights
PURPOSE OF ROLE
We are seeking a detail-oriented Business Analyst to support our Global CX Process, focusing on NPS (Net Promoter Score) survey campaigns across 30+ countries. This role will drive data-driven decision-making by analyzing customer feedback, optimizing survey frameworks, and collaborating with cross-functional teams to enhance the end-to-end customer journey.
KEY TASKS AND ACCOUNTABILITIES
1.Survey Campaign Management
- Lead the quarterly NPS survey kick-off, ensuring countries are aligned on prerequisites, timelines, and survey structure.
- Clean and validate data from active customer bases, ensuring compliance with global sampling frameworks.
- Monitor survey launches and response rates, ensuring statistical significance and data quality.
2.Data Analysis & Reporting
- Generate and publish NPS results and simulations for countries and business units, identifying trends in customer sentiment.
- Develop actionable insights from VOC (Voice of Customer) data to highlight pain points (e.g., delivery issues, pricing feedback).
- Create dashboards/reports (using Power BI) to visualize CX metrics for stakeholders.
3.Stakeholder Collaboration
- Conduct tactical and quarterly reviews with country teams to discuss results and align on planned actions.
- Partner with Market Managers, Sales, and Customer Service to translate insights into operational improvements.
4.Process Optimization
- Refine sampling methodologies and survey frameworks to increase response rates and data accuracy.
- Automate data collection/reporting workflows where possible.
QUALIFICATIONS, EXPERIENCE, SKILLS
Education:
- Bachelors of engineering (Computer science) /Master's in Business Analytics, Marketing, Data Science, Economics, or related field.
Experience:
- 1-2 years in business analysis, CX research, or survey analytics (CPG/retail preferred).
Technical/Functional Skills:
- Proficiency in Excel, Power BI, Visualization tools and Querying languages (e.g., SQL, Python).
- Familiarity with NPS frameworks and VOC tools (Qualtrics, Medallia).
Mandatory Skills:
- Microsoft Office (Excel, Presentation) Skills – Intermediate
- Data Visualization (Power BI/Tableau) - Intermediate
- Stakeholder Communication – Intermediate
- Analysis and Insights - Bbeginner
Preferred (Good to have) Skills:
- Experience working with global teams
- SQL, Python any Quering languages
And above all of this, an undying love for beer!
We dream big to create a future with more cheers.