Deputy Chief Manager - IT Infra

Job Description

Key Responsibilities

1. IT Infrastructure Management

• Manage enterprise IT infrastructure including servers, storage, operating systems, virtualization platforms, cloud environments, and end-user computing.
• Ensure high availability, performance, scalability, and security of IT services.
• Establish infrastructure standards, policies, and operational procedures.
• Drive capacity planning, technology refreshes, and infrastructure modernization initiatives.
• Monitor infrastructure health and proactively mitigate operational risks.

2. Backup & Recovery Management

• Develop and implement enterprise backup and recovery strategies for on-premises and cloud environments.
• Ensure successful backup execution, monitoring, and reporting.
• Conduct regular backup restoration tests to validate recoverability.
• Define and manage backup retention policies in line with business and regulatory requirements.
• Monitor compliance with RPO (Recovery Point Objective) requirements.

3. Disaster Recovery (DR)

• Develop, maintain, and enhance Disaster Recovery
• Define and monitor RPO and RTO targets for critical applications and infrastructure.
• Coordinate periodic DR drills and failover testing activities.
• Ensure DR infrastructure readiness and documentation accuracy.
• Drive closure of observations identified during DR exercises and audits.

4. VMware & Virtualization Management

• Manage VMware vSphere, ESXi, vCenter, HA, DRS, SRM, and associated virtualization technologies.
• Lead VMware upgrades, migrations, patching, and capacity planning activities.
• Optimize resource utilization and infrastructure performance across virtual environments.
• Support virtualization strategy and hybrid cloud integration initiatives.

5. Cloud Infrastructure Management

• Manage cloud platforms such as Microsoft Azure, AWS cloud services.
• Establish cloud governance frameworks, security controls, and operational standards.
• Monitor cloud utilization and optimize infrastructure costs.
• Cloud-native adoption, and modernization initiatives.
• Ensure cloud resilience, backup integration, and regulatory compliance.

6. Hardware Asset Management

• Manage the lifecycle of servers, storage, laptops, desktops, and network devices.
• Oversee procurement, deployment, maintenance, warranty management, and disposal activities.
• Maintain asset inventory accuracy and compliance.
• Implement hardware refresh and lifecycle management strategies.

7. Software & License Management

• Manage software procurement, deployment, upgrades, renewals, and retirement.
• Ensure software license compliance and optimization.
• Maintain software asset inventory and entitlement records.
• Evaluate emerging technologies and recommend solutions aligned with business needs.

8. IT Asset Management (ITAM)

• Establish and govern IT Asset Management processes and policies.
• Maintain accurate hardware and software asset repositories and CMDB.
• Conduct periodic asset audits and reconciliations.
• Ensure compliance with audit, governance, and regulatory requirements.
• Track asset lifecycle from procurement through disposal.

9. Vendor Management

• Manage relationships with technology vendors, OEMs, cloud providers, managed service providers, and system integrators.
• Negotiate contracts, commercial agreements, SLAs, and renewals.
• Conduct vendor governance and performance review meetings.
• Drive cost optimization and service improvement initiatives.
• Ensure vendors meet contractual and regulatory obligations.

10. Security, Governance & Compliance

• Ensure infrastructure adheres to organizational security standards and regulatory requirements.
• Support internal audits, external audits, and compliance assessments.
• Drive vulnerability remediation and risk mitigation activities.
• Collaborate with Information Security teams on security control implementation.
• Ensure compliance with industry regulations and governance frameworks.

11. Project & Service Management

• Lead infrastructure, cloud, backup, DR, and transformation projects.
• Manage budgets, timelines, risks, resources, and stakeholder expectations.
• Drive automation and process improvement initiatives.
• Ensure adherence to ITIL processes including Incident, Problem, Change, Capacity, Availability, and Configuration Management.

12. Team Leadership & Stakeholder Management

• Lead and mentor infrastructure, cloud, backup, and asset management teams.
• Define KPIs, development plans, and performance objectives.
• Engage with business leaders to align technology initiatives with business priorities.
• Foster a culture of accountability, innovation, and continuous improvement.

Qualifications

Education

• Bachelor's Degree, Computer Science, Engineering, or related discipline.
• Master's Degree (Preferred).

Certifications (Preferred)

• ITIL Foundation/Managing Professional
• VMware VCP/VCAP
• Microsoft Azure Administrator/Architect
• AWS Certified Solutions Architect
• PMP/PRINCE2
• CISSP or equivalent security certification

Experience

• 12-18 years of overall IT experience.
• Minimum 3-5 years in a for role managing enterprise infrastructure and cloud environments.
• Experience in Backup, Disaster Recovery, VMware Administration, Cloud Management, IT Asset Management, Vendor Management, and Service Delivery.
• Experience working within regulated industries such as BFSI, Financial Services, Insurance, Healthcare, or Enterprise IT environments is preferred.

Technical Skills

Infrastructure

• Windows Server
• Linux Administration
• Active Directory
• DNS, DHCP
• Storage & SAN Management

Virtualization

• VMware vSphere
• ESXi
• vCenter
• VMware SRM

Backup Solutions

• Commvault
• Veeam
• NetBackup

Cloud Platforms

• Microsoft Azure
• Amazon Web Services (AWS)
• Cloud Security & Governance
• Hybrid Cloud Architecture

Asset Management

• IT Asset Lifecycle Management
• Software Asset Management
• CMDB Management
• License Compliance

Monitoring & Management

• ManageEngine
• Zabbix

Key Competencies

• Infrastructure Leadership
• Cloud Governance & Management
• Backup & Disaster Recovery Strategy
• VMware Administration
• Vendor & Contract Management
• IT Asset Management
• Financial & Budget Management
• Regulatory Compliance & Audit Readiness
• Risk Management
• Strategic Planning
• Stakeholder Management
• Team Leadership & People Development

This position is ideal for a senior IT leader responsible for Infrastructure Operations, Cloud Management, VMware, Backup & DR, Hardware & Software Asset Management, Vendor Governance, Compliance, and Technology Transformation across enterprise environments.