Manager, Account Management, SME & Growth, France

About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide – including Brex, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles . You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next. The opportunity We are looking for a Manager, Account Management, France to lead and develop a team of four Account Managers responsible for retaining, supporting and expanding Airwallex’s French customer base. This is a highly hands-on player-coach role. You will own the team’s post-sale operating model across Onboard, Adopt, Prove Value and Expand , while remaining directly involved in strategic accounts, customer escalations, onboarding quality and expansion opportunities. You will work closely with Sales, Onboarding, Support, KYC, Risk, Product and Operations to improve customer outcomes and make Airwallex easier to adopt and grow in France. What you’ll do Lead and coach the team Manage and develop four Account Managers through focused 1:1s, account reviews, call coaching and development plans. Set clear standards for account planning, stakeholder coverage, customer communication, CRM hygiene and commercial execution. Improve individual performance through real customer situations, not activity reporting alone. Build a team that can operate with increasing autonomy and consistent judgement. Own customer outcomes and portfolio strategy Segment the portfolio by customer value, complexity, risk and expansion potential. Define the right coverage model: high-touch for strategic and high-potential accounts, more scaled motions for lower-complexity accounts. Ensure priority customers have clear success outcomes, stakeholder maps, adoption plans and expansion hypotheses. Improve the leading indicators of NRR: onboarding progress, time-to-value, product adoption, stakeholder coverage, customer health and expansion pipeline. Improve the lagging outcomes: retention, GRR, NRR, satisfaction and advocacy. Drive expansion and account growth Build a repeatable, customer-led expansion motion across accounts, payments, FX, cards, Spend, payouts and related products. Ensure expansion is based on validated customer needs, business triggers and demonstrated value—not product pitching alone. Personally support strategic renewals, upsells, cross-sells and executive customer conversations. Partner with Sales on handovers, pre-sales support and opportunities requiring specialist or new-business involvement. Build the operating system Create practical playbooks for onboarding, adoption,