Staff Optimization Consultant

About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,200 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles . You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next. Why Join Airwallex Right Now? Airwallex is experiencing explosive global growth, and we are leading the charge by deeply embedding Artificial Intelligence into our DNA. We believe in empowering our people just as much as our merchants. When you join us, you’ll be equipped with powerful, cutting-edge internal AI tools designed to supercharge your onboarding-learning curve, data analysis, help automate repetitive tasks, and surface deep insights instantly. This means more time doing what you do best: solving complex problems, innovating, and driving massive impact for our largest clients. If you want to work at the intersection of hyper-growth fintech and revolutionary AI technology, you’ve found your home! About the Team The Merchant Services team at Airwallex is on a mission to build the future of global digital commerce. We provide seamless, lightning-fast payment solutions to businesses of all sizes, ensuring they can effortlessly process transactions, manage global revenue, and scale without borders. We are obsessed with innovation, exceptional customer support, and constant improvement. At Airwallex, we don't just process payments, we empower businesses with the cutting-edge financial infrastructure they need to dominate a dynamic global market, with online payments acceptance & its performance being the core of it. What You’ll Do As a Staff Optimization Consultant, you will join an existing team of trusted payment optimization consultants for Airwallex’s global merchants. You’ll sit at the heart of our ecosystem, collaborating with Account Managers, Product Teams, and Data Scientists to uncover hidden opportunities, master fraud mitigation, and skyrocket transaction success rates. Key Responsibilities Uncover Insights: Leverage massive datasets and industry trends to identify high-impact opportunities that boost our customers’ payment performance. Design the Playbook: Create and continuously refine our standard methodologies for payment optimization, keeping Airwallex steps ahead of the industry. Merchants engagement: Confidently lead deep-dive discussions with our enterprise clients regarding their payment performance, acting as their ultimate strategic advisor. Empower Teams: Train our Sales and Account Management teams on payment optimization tacti