Associate Support Analyst

About Vista Equity Partners:

Vista Equity Partners is a leading global investment firm focused exclusively on enterprise software, data, and technology-enabled businesses. With over $100B in assets under management and a portfolio of 90+ software product companies worldwide, Vista accelerates growth through operational excellence, shared expertise, and long-term partnership. In India, Vista’s presence continues to expand with 45+ portfolio companies employing more than 17,000 professionals across technology, product, customer success, and operations — reinforcing India’s strategic role as a hub of innovation and talent within the Vista ecosystem.
Through its Agentic AI Factory, Vista is embedding Generative AI across its global portfolio — enabling companies to integrate intelligent, responsible AI into products, operations, and decision-making. This initiative is strengthened through portfolio-wide learning programs, leadership workshops, and AI hackathons that foster innovation, build fluency, and accelerate practical AI adoption across teams.

About Amtech

Amtech is a leading provider of enterprise software solutions for the packaging, printing, and manufacturing industries. Our integrated systems streamline order management, production planning, scheduling, inventory, and business analytics — empowering customers to drive efficiency, reduce costs, and improve operational performance. With a strong commitment to innovation and customer success, Amtech delivers reliable technology backed by deep industry expertise.
With Vista’s investment and strategic guidance, we combine the agility of a growing technology organization with the scale, stability, and career mobility of a global software ecosystem.

Our Employee Value Proposition
At Amtech, our people are our greatest differentiator. We create an environment where you can:

Purpose
Shape the future of manufacturing and supply chain operations by delivering mission-critical enterprise software used by industry-leading organizations.

Growth
Access continuous learning, leadership development, and cross-portfolio opportunities through Vista’s global network — accelerating both technical and managerial career paths.

Culture
Work in a collaborative, transparent, and people-first environment where values, accountability, and integrity guide every decision.

Innovation
Engage with cutting-edge technologies, including AI-driven automation, and contribute to modernizing operational processes across the business.
Amtech is seeking a Labels Application Support Associate to support the Label Traxx ERP platform, Batched scheduling solution, and Siteline web-to-print platform used throughout the label and narrow-web converting industry.
This is a hands-on technical role focused on troubleshooting, configuration, reporting, integrations, and customer support. It is not a ticket-only support position. It requires technical ownership, analytical problem-solving, and the ability to work across application, database, reporting, and system-level issues.
Print industry experience is required. Understanding how label and narrow-web print shops operate and do business matters more than ERP expertise. Technical skills can be built; industry context cannot. Candidates without print industry background will not be considered.

Schedule
Standard working hours are 9:30 AM – 6:30 PM IST. During the first 90 days, an offset training schedule may require availability up to 11:00 AM Eastern Time on selected days.

KEY RESPONSIBILITIES

•Own support cases end-to-end across Label Traxx, Batched, and Siteline — from initial diagnosis through resolution
•Troubleshoot complex issues spanning application logic, database records, rep