Chief Of Staff

Chief of Staff to the CEO

Reports to: Chief Executive Officer (Singapore)

Location: Pune, India. Occasional travel to Singapore and to customer and partner markets.

Direct reports: None at the start. One analyst may be added in year one if the workload justifies it.

Works across: Five Product Business Unit heads, CTO organization, Delivery, Product Marketing, Design, Finance, Revenue, Marketing, Talent.

Type of role: Full time, senior individual contributor with company wide reach. Two to three year assignment by design.

About Anchanto

Anchanto is a Singapore headquartered B2B SaaS company that builds software for digital commerce operations. Our products cover order management, warehouse management, marketplace and carrier integrations, parcel tracking and control tower, and omnichannel commerce. Around 300 people work at Anchanto across more than twelve countries, with our largest engineering and product center in Pune. Anchanto is an Asendia portfolio company.

The company has reached EBITDA break even. The plan from here is to grow profitably, scale our products and presence in the markets we already serve, open new markets such as the United States and Australia where the case is proven, and fully deploy our AI strategy across products and operations.

Why This Role Exists

In September 2026 Anchanto reorganized Product and Engineering into Product Business Units (PBUs). Each PBU owns one product end to end: market, customers, strategy, roadmap, engineering, quality, reliability and business results. Five PBU heads report directly to the CEO. The CTO organization, Delivery, Product Marketing, Design, Finance, Revenue, Marketing and Talent also report to the CEO. The CEO is based in Singapore. Most of the execution is in Pune.

That structure was chosen on purpose. Single threaded ownership works when the owner has a direct line to the person who allocates capital and settles cross product questions. The cost is a wide span for the CEO and a large amount of coordination that no single function owns: the monthly portfolio review, commitments made across units, dependencies between products, decisions waiting on the CEO, and follow through on what was agreed.

The Chief of Staff owns that system. The role runs the operating rhythm around the PBUs and the CEO office so that the PBU heads can run their units and the CEO can spend his time on strategy, customers, capital allocation and the people decisions only he can make.

The role does not sit between the PBU heads and the CEO. PBU heads report to the CEO directly and keep direct access to him. The Chief of Staff does not approve their roadmaps, does not set their priorities and does not manage their people. The Chief of Staff makes sure the system around them works, the right information reaches the right table on time, and every decision taken is executed.

Role & Responsibilities

Operating Rhythm Across the Product Business Units

Monthly portfolio review

Own the review end to end: calendar, agenda, pre reads from every PBU in one format, outcome metrics, decision log and action tracker. The review is chaired by the CEO. The Chief of Staff makes sure it runs on time, on evidence, and ends with decisions and owners.

Outcome measurement

Baseline and maintain one scorecard for every PBU on the measures the company has committed to: customer adoption, customer satisfaction, product reliability, product quality, time to market, business impact, team health and engineering productivity. Work with the CTO organization, Finance and Product Marketing on the data sources. Outcomes, not activities; no story points, release counts or features shipped on this scorecard.

Commitments and dependencies

Keep the sing