Product Manager, Business Technology

About the role

As a Product Manager for Business Technology, you will own internal products that shape how Anthropic works with Claude. You will embed with internal customer teams such as Legal, IT, GTM, Product, Finance, and Security to understand how they work, find where Claude can remove friction, and ship software and automation that changes their outcomes. This role requires strong product judgment, comfort with technical systems, and the ability to turn messy internal needs into clear priorities.

You will work closely with engineering, IT, IT Engineering, Security, and the teams you serve. You will own outcomes, not features. Adoption and measured business impact are how your work is judged.

Core responsibilities

Internal product ownership

• Own the roadmap for Claude-powered internal products and automation across one or more customer functions.
• Run intake and prioritization so that the highest-impact problems get built first and the rest get a clear answer.
• Write crisp problem statements and requirements that engineers can act on without rework.
• Ship iteratively, gather feedback from the people using the product, and keep improving it after launch.

Adoption and business impact

• Co-develop adoption roadmaps with internal customer teams and hold both sides to them.
• Define success metrics before work starts and report adoption and business impact on a regular cadence.
• Treat change management as part of the product. Plan rollout, training, and support so that what you ship gets used.
• Kill or rework products that are not earning their keep.

Cross-functional partnership

• Build trusted relationships with leaders in the functions you serve and translate their needs into product priorities.
• Partner with IT, IT Engineering, and Security on access, data handling, and governance so that internal Claude usage follows internal policy.
• Coordinate with Legal and Finance on the requirements that apply to your products.
• Communicate plans, progress, and tradeoffs clearly to the teams and leaders you work with.

Technical leadership

• Understand how Claude, internal systems, and integrations fit together well enough to make sound scoping and sequencing calls.
• Partner with engineering on architecture choices that keep internal products maintainable and secure.
• Stay current on Claude capabilities and bring new ones to internal teams where they fit.

Qualifications

Required

• You have deep product management experience, including ownership of products used by internal teams.
• You have shipped products that measurably changed how a team or function works.
• You have partnered with engineering, IT, and security teams on technical products.
• You communicate clearly in writing and in person. You can explain a tradeoff to an executive and a requirement to an engineer.
• You are comfortable operating with ambiguity and setting priorities across competing requests.

Nice to have

• You have built with LLMs or agent tooling.
• You have worked on IT, internal tools, or business systems products.
• You have led change management or rolled out new tools across an organization.
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