Product Operations Manager, Research Product

About the Role:

We're hiring a Product Operations Manager to work directly with our Product and Engineering teams on our Growth, Enterprise, and Verticals team. They will build, launch, and improve bleeding edge products that make the most of our frontier models’ capabilities. 

The Product Operations team connects strategy to execution by creating alignment up, down, and across the company. They will  work closely with Product Managers and Engineers to identify bottlenecks, streamline workflows, enhance decision-making processes, and scale our Product’s impact. Working as an extension of the product leadership team, they will balance hands-on tactical execution with strategic initiatives, bringing a pragmatic eye for scale and operationalization in a fit-for-purpose way.

The Research Product Team is responsible for launching our new models into the wild. They are the connective tissue between our Research Org, our internal product teams, and our users themselves.  

The ideal candidate will be hands-on and have experience building and operationalizing end-to-end product delivery. They are passionate about creating scalable systems that help Product teams better understand users. This includes implementing feedback loops, developing planning frameworks, and designing launch playbooks that elevate our Product organization's effectiveness.

Responsibilities:

Inputs to Product Teams – Ensuring product teams have the information they need to make great decisions

• Voice of customer synthesis and feedback routing from strategic to tactical
• Create high-leverage engagement points with partners throughout the product lifecycle
• Establish rigor in understanding users via reliable metrics, dashboards, and clear hypotheses
• Establish mechanisms for measuring product success and impact, including analytics dashboards and reporting systems
• Streamline the most important decision points for teams and impacted partners

Ops of the Product Org – Creating the operating systems that enable product teams to thrive

• Support team rhythms, rituals, and operational models (offsites, Monthly Business Reviews, Team town halls, etc)
• Create reliable run-of-business systems across product
• Improve common product development processes and tooling
• Facilitate effective collaboration between Product, Engineering, Sales, Customer Success, and Marketing teams

Outputs from Product Teams – Amplifying product impact by connecting what we build to those who need it

• Run Early Access Programs (EAPs) and beta programs that validate hypotheses and improve products
• Maintain launch motions that allow us to ship with confidence and monitor impact
• Create cross-team roadmap visibility that drives cross-functional alignment
• Make clear to all of Anthropic what Product is working on and how it's going

You may be a good fit if you have:

• 4+ years of experience in product operations, program management, or related operational roles in hyper-scaling tech companies
• Mission-aligned with building safe and beneficial AI systems
• Track record of building processes and programs from 0 to 1 and scaling them thoughtfully
• Experience working deeply with AI and frontier models
• Strong cross-functional partnership skills with ability to influ