Senior Manager, Order Management – Partnership NPI & Automation

About the Role

We're seeking an experienced Order Management and Quote-to-Cash professional to lead our third-party marketplace operations and drive automation across the order lifecycle. In this pivotal role, you'll own the operational backbone of how our products are transacted through cloud marketplaces, scale the systems and processes that support new product introductions, and solve complex, cross-functional challenges that sit at the intersection of finance, engineering, and go-to-market. You'll partner across the organization—and with external marketplace teams—to build financial infrastructure that scales with a rapidly growing business. If you're passionate about making a significant impact at an innovative company at the forefront of AI development, join us in our mission to build cutting-edge, safe AI systems.

Key responsibilities

Third-Party Marketplace Operations

• Own end-to-end order management operations across third-party cloud marketplaces (AWS, GCP, Azure), ensuring accuracy, completeness, and timeliness of provisioning and transactions
• Manage private offer creation, pricing configuration, and offer lifecycle across marketplace platforms, resolving non-standard pricing structures and contract modifications
• Serve as the operational point of contact with external marketplace teams, coordinating onboarding, integration requirements, and platform-specific processes
• Build SOX controls over marketplace transactions, disbursements, and reporting against internal systems of record

Quote-to-Cash & Order Management Automation

• Identify, design, and implement automation across the quote-to-cash lifecycle to enhance efficiency, scalability, and accuracy as transaction volume grows
• Develop and track Order Management metrics that surface bottlenecks and support strategic decision-making
• Partner with vendors to optimize order management and billing systems, evaluate new features, and implement scalable solutions

New Product Introductions

• Lead operational readiness for new product and model launches across partner channels, ensuring order management, provisioning, and pricing infrastructure is in place ahead of go-live
• Conduct comprehensive User Acceptance Testing (UAT) for new launches and influence product introduction processes by providing expert guidance on order management and marketplace implications
• Translate new commercial models and packaging into operational and system requirements across marketplace surfaces

Cross-Functional Partnership

• Cultivate strategic partnerships across the quote-to-cash ecosystem, including Go-to-Market Systems, Deal Desk, Legal, Tax, and Finance
• Partner closely with Billing Engineering teams to define requirements, prioritize roadmap needs, and ensure systems support marketplace and consumption-based transactions
• Collaborate with external marketplace teams to align on platform capabilities, integration timelines, and operational escalations
• Work alongside Revenue Accounting and adjacent operations pillars to ensure transactions are recorded accurately and in compliance with revenue recognition requirements

Compliance, Controls & Documentation

• Establish and maintain robust controls and segregation of duties within order managem…