Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together.
The BI Analyst will be an integral part of our award-winning team, focused on leveraging business intelligence tools, including Tableau, to drive data-driven decision-making, provide global end-user support, and ensure continuous improvement for our analytics and reporting platforms. This role involves managing internal user tickets, performing system administration, creating high-impact reports and dashboards, and providing technical guidance and oversight to other team members.
Key Responsibilities:
End-User Support and Issue Resolution
- Provide timely, global end-user support, documenting, troubleshooting, and resolving requests, incidents, and problems via email and ticketing systems.
- Critically analyze, triage, and resolve complex issues.
- Utilize and build decision trees to evaluate and appropriately escalate issues to internal technology teams.
- Collaborate with Appian’s technology team to resolve application issues and provide guidance on system utilization.
System Administration, BI Development, and Team Oversight
- Provide day-to-day regional oversight, guidance, and mentorship to junior members of the Sales.
- Perform essential system configuration, maintenance of user roles and profiles for core analytics platforms (e.g., Salesforce).
- Design, build, and maintain high-impact reports, dashboards, and data visualizations using both Salesforce and Tableau to meet advanced business intelligence needs.
Documentation and Platform Improvement
- Create and maintain thorough documentation of processes, policies, and application configurations.
- Update the knowledge base to ensure procedures and known fixes are current and easily accessible.
- Stay current with platform releases (Salesforce, Tableau, and other BI tools), new features, and best practices, making recommendations to management regarding implementation.
- Document new requirements when needed.
Stakeholder Collaboration
- Work with cross-functional stakeholders to clarify system requirements and answer questions about system improvements.
- Comfortably collaborate with both technical and non-technical stakeholders.
Required Qualifications:
- Bachelor’s degree in Engineering, Information Systems, Business, or a related field (or equivalent experience).
- 5+ years of hands-on experience in Salesforce and Tableau.
- Proven expertise in developing reports, dashboards, and data visualizations using Tableau.
- Demonstrated experience providing technical oversight, guidance, or mentorship to a team.
- Proactive, with a continuous improvement mindset and a commitment to data accuracy and attention to detail.
- Demonstrated creativity balanced with practicality to meet business objectives and team needs.
- Excellent communication and documentation skills.
- Ability to quickly master new technology.
- Ability to work in a hybrid environment part of the day in office and part of the work to be completed from home.
- Technology/Work Environment: Must have a reliable, high-speed internet connection and a dedicated, quiet workspace.
- Time Zone Alignment: Ability to align work hours with US EST, i.e. IST 4 PM - 1 AM IST, with an ho
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