AppsFlyer is actively seeking an experienced and dynamic Senior Account Manager to take ownership of the entire commercial lifecycle for our enterprise clients. In this role, as the enterprise commercial lead, you will leverage your deep technical, product, and industry knowledge to identify, win, expand, and grow relationships with our most strategic prospects and clients; assisting them in building and scaling their business. Serving as the primary strategic commercial point of contact, you will guide customers through all stages of the commercial lifecycle, including the initial sales cycle & contracting, scaling, product expansions, renewal, and ongoing management; ensuring impeccable service and thoughtful guidance throughout. A motivated and hands-on approach is essential in understanding clients’ businesses, strategic goals, and how they define success with AppsFlyer’s solution sets. This position presents a unique opportunity to contribute significantly to both customer success and the overall growth of AppsFlyer.
What you’ll do:
Sales Execution and Territory Growth:
- Own a book of prospects & existing AppsFlyer customers; focusing on net growth in identifying & negotiating new, renewal, cross-sell & expansion sales motions; consistently achieve revenue targets.Act as the primary business/commercial contact, taking a consultative approach to provide value to customers
- Develop and implement strategic account plans aligning with the client's business objectives and growth strategies.
- Manage contract renewals and negotiations to ensure a mutually beneficial and long-term relationship.
- Evangelize AppsFlyer within your territory through prospecting, attending conferences and events, and speaking opportunities
Strengthen & Expand Customer Relationships:
- Conduct in-depth needs assessments to understand the client's marketing technology landscape business objectives, challenges, and requirements.Utilize ongoing & consistent value selling, thought leadership, expectation setting, and communication, to expand and strengthen customer relationships across all customer touch points (C-suite to User) within marketing, product, business intelligence & privacy teams.
- Establish and maintain strong, long-term relationships with key stakeholders within the client's organization.
- Become a trusted advisor by providing insights, recommendations, and strategic guidance.
Own & Ensure Executional Excellence:
- Own sales execution with top-tier marketers within your territory.
- Ensure customer satisfaction & success by monitoring key performance indicators (KPIs) & proactively addressing any issues.
- Implement strategies to minimize churn and maximize customer retention.
- Be a product expert and have a thorough understanding of the competitive landscape.
Cross-Functional Collaboration:
- Work cross-functionally with solution architects, customer success, support, and partnerships, to understand and anticipate customers’ business needs, driving revenue and relationship growth of key accounts.
- Work closely with product development, marketing, and customer support to ensure a coordinated and effective approach to serving the client.
- Facilitate communication between the client and internal teams to address issues, deliver enhancements, and provide ongoing support.
- Co-lead executive business reviews with Customer Success teams.
What you have: