About ArmorCode
ArmorCode helps enterprises manage security risk and governance across today’s heterogeneous technology environments. The ArmorCode Agentic AI Platform gives security teams a system of action, moving from fragmented signals to owned, policy-driven, auditable decisions. Its unified exposure management capabilities deliver visibility, insight and control across four solutions: Application Security Posture Management, Vulnerability Management, Software Supply Chain Security and AI Exposure Management.
Processing over 300 billion findings a year across hundreds of native integrations, ArmorCode unifies, prioritizes and drives remediation across applications, cloud, code, infrastructure and AI. Powered by Anya, the industry’s first agentic AI framework for enterprise security, ArmorCode is trusted by global enterprises to reduce exposure and adopt AI and modern software practices with confidence, without replacing existing tools or forcing vendor consolidation.
ArmorCoders believe in 5 core values: Hungry. Humble. Hardworking. Honest. Human. Our organization is powered by exceptional professionals who bring fresh ideas and passion to their roles, believing that nothing is beyond reach when our "5H" principles are applied. In their work and professional relationships, ArmorCoders commit to excellence and experiences that leave an impression.
About the Role
ArmorCode Customer Success Manager (CSM) is responsible for providing a world-class customer experience, delivering value to our client community for the investment they make in our platform. The Customer Success discipline ensures high customer satisfaction levels, successful engagement with our platform, increased retention and driven growth by up-sells, and a consistently strong actualization of value.
What You'll Own
- Maintain post-sales relationships with stakeholders at all levels within customer organizations.
- Direct responsibility for deployment, adoption, and expansion, employing strong project management skills to monitor progress, track milestones, and adhere to deployment timelines.
- Possess deep product knowledge and align product capabilities with customer objectives. Educate and train stakeholders throughout the customer organization to fully utilize the product's features. Guide customers on best practices and develop champions within their organization.
- Act as a trusted advisor with substantial knowledge in AppSec and vulnerability management to design an automated workflow that improves upon the existing manual processes. Document the current manual workflow comprehensively to establish a foundation for an enhanced automated system, identifying opportunities for automation and improvement. Ensure that cybersecurity and application security best practices are integral to the design, guaranteeing a secure and efficient process.
- Advocate for the customer's needs internally, managing bug reports, and feature requests efficiently.
- Develop and implement a customer success strategy that supports the company’s business objectives, promoting customer satisfaction and retention.
- Onboarding and realizing the initial value are crucial to success. The CSM should facilitate effective communication between the customer and the internal team, setting appropriate expectations. Ensure a smooth transition, define success criteria, collaborate closely, and track deployment diligently.
- Develop and sustain relationships with a range of stakeholders, from C-level executives to practitioners on the customer side, building strong rapport by demonstrating an in-depth knowledge of the Armorcode platform, cybersecurity, and application security best practices. Understand each stakeholder’s perspective and communicate in a manner that res