Experience Researcher

Experience Researcher 

Our work informs teams at every level of Asana and drives key roadmap decisions. We partner with Product Design, Product Management, Data Science, and Engineering, as well as business and marketing teams, to develop valuable insights about customer behaviors and attitudes, translating them into actionable recommendations. We think deeply about new areas, help develop and test concepts, and improve products and services once they’ve rolled out. As a Senior Experience Researcher, you will be a strategic partner who not only executes high-impact research but also shapes the research culture to elevate our collective craft.

This role is based in our Vancouver office. Day to day collaboration is split roughly 50/50 between Vancouver teammates and San Francisco teammates. Key local partners include Design Leadership and Lead PM. 

We operate with an office-centric hybrid schedule. In-office days are Monday, Tuesday and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you interview for this role, your recruiter will share more about in-office requirements.

This is an opportunity to help shape one of Asana’s biggest new bets from the ground up. Asana for Service is an intuitive employee service management experience for IT and other service teams, such as HR, legal, and facilities. It offers unified intake across channels into a single AI-backed resolution workflow, powered by Asana’s work graph and an evolving self-learning knowledge base.

The Experience Researcher plays a key role in defining the product roadmap, influencing how this new product evolves as it moves from early access to GA and beyond. There is a technical dimension to the space, but deep technical expertise is not required for success in this role. This product supports everyday service workflows, creating opportunities to learn from frequent, repeated user interaction over time.

What you’ll achieve

• Identify and prioritize high-impact research needs in partnership with product leadership, ensuring the Asana for Service roadmap is based in both customer understanding and business goals.
• Lead foundational post-GA research that drives critical product improvements for Asana for Service and influences long-term product vision. Examples: How might we develop the knowledge base? How do we want to support asset management? What product gaps deserve top spot on the roadmap? What key personas still need to be developed?
• Drive co-design and usability research: own the customer panel feedback loop to track the evolution of user needs as the product scales. Asana for Service is expected to evolve significantly over the next year, creating a rare opportunity to shape what customers experience from the first product rollout and into future iterations as the team learns from paying customers.
• Champion a customer-centric culture by contributing to design crits and product reviews, identifying strategic research opportunities before they are formally requested.
• Scale research impact by coaching and consulting cross-functional partners, empowering them to conduct high-quality research alongside you and  independently.
• Synthesize complex data into persuasive, actionable narratives for stakeholders at every level, ensuring research directly translates into product evolution.

About you

• 6+ years of experience practicing UX Research for digital products, with a proven track record of leading large-scale projects. 
• Mastery of qualitative and quantitative methods including prototype