- We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses.
- We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey.
- We're designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do.
About the SDM Team
The Service Delivery Management team at Bloomreach is the engine behind every successful customer implementation. We don't just manage projects — we orchestrate complex, multi-workstream implementations that bring Bloomreach's AI-powered platform to life for the world's leading brands.
What makes our SDM team different in 2026:
- AI-native operations — We use Von (our AI copilot), automated processes, and intelligent workflows to eliminate manual overhead and focus on high-value delivery
- Agentic tooling — ClickUp automations, Slack-integrated utilization tracking, and automated retrospective analysis are standard operating procedure
- Commercial ownership — SDMs own the services metrics for their projects, identify upsell opportunities, author/ review SOWs, and drive revenue through delivery excellence
- Cross-pillar delivery — We implement across Marketing (Engagement), Search (Discovery), DataHub, and Loomi AI for Shopify (LAIS), often on the same project alongside Content platform
The Role
As a Service Delivery Manager based in India, you will own the end-to-end delivery of Bloomreach implementation projects for customers across EMEA and APAC. You'll manage multiple concurrent projects, coordinate cross-functional teams, and serve as the primary delivery contact for customers — ensuring every project lands on time, on budget, and with measurable business outcomes.
This is not a traditional PM role. You'll be expected to leverage AI tools and automation to operate at a higher level — spending less time on status updates and more time on strategic delivery, risk mitigation, and commercial growth.
Key Responsibilities
Project Delivery & Execution
- Own the project plan, schedule, milestones, dependencies, and critical path for 8–12 concurre
More roles at Bloomreach
See Bloomreach & thousands more on the map
Every tech & IT company hiring across India — with AI match scores — on one live map.
Open the map →