About Bluevine
Bluevine is the largest small business banking platform in the U.S., redefining how entrepreneurs manage their money. We create modern financial solutions, from checking and lending to payments and beyond, designed to help small business owners grow, thrive, and take control of their financial future. Our best-in-class technology, advanced security, and deep understanding of the small business community give our customers the confidence to focus on what they do best.
Since 2013, we’ve supported more than 750,000 small businesses nationwide. Backed by leading investors like Lightspeed Venture Partners, Menlo Ventures, 83North, and Citi Ventures, our 500+ person global team shares one mission: to give small businesses the financial tools they need to succeed.
We’re innovators driven by big ideas, collaboration, and real impact. Here, you’ll have the freedom to take ownership, grow your career, and make a difference for small business owners across America. Ready to shape what’s next?
This is a hybrid role. At Bluevine, we pride ourselves on our collaborative culture, which we believe is best maintained through in-person interactions and a vibrant office environment. All of our offices have reopened in accordance with local guidelines, and are following a hybrid model. In-office days will be determined by location and discipline.
ABOUT THE ROLE:
We are seeking a Senior IT Support Engineer (P3) to join our global IT team. In this high-impact role, you will serve as a key technical anchor for both local and global offices while collaborating closely with a talented worldwide team that is constantly pushing the envelope with exciting technologies and open to fresh ideas.
As a Senior IT Support Engineer, you will go beyond standard day-to-day user support. While ensuring both local and global employees across all offices receive prompt, high-touch assistance for hardware and software issues, you will primarily drive advanced L2/L3 technical escalations, manage device management platforms (MDM), lead strategic infrastructure projects, and automate operational workflows. You will play a crucial role in maintaining high security standards, mentoring junior team members, and ensuring our technological infrastructure seamlessly scales with our business growth.
To ensure success, you should bring deep enterprise IT experience, advanced system administration skills, and strong project management capabilities. Excellent troubleshooting abilities and high-level interpersonal communication are essential, as you will build strong relationships across our global business units while optimizing IT processes for scale.
WHAT YOU'LL DO:
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