Product Owner - R01572638

Product Owner

Job requirements: Experience Range: With at least 5 to 8 years of experience in CPQ product ownership, business analysis, or enterprise application delivery, including substantial hands-on expertise with Salesforce CPQ solutions Key Responsibilities: Lead root cause analysis for critical and recurring Salesforce CPQ incidents, ensuring resolution and implementing preventive measures to reduce future occurrences Prioritize and manage the CPQ product backlog, driving enhancements and process improvements based on business value, customer impact, and technical dependencies Engage with business stakeholders to gather requirements, assess impact, and translate needs into actionable product requirements, user stories, and acceptance criteria Investigate CPQ issues across product configuration, pricing, discounting, quoting, approvals, and downstream processes to identify and address underlying business and technical challenges Collaborate with technical teams to validate root causes, review proposed solutions, and implement corrective actions for recurring production incidents Coordinate with development, QA, architecture, integration, and support teams to ensure timely resolution and successful deployment of CPQ enhancements Define, monitor, and report KPIs related to CPQ incidents, recurring defects, resolution times, and product stability to stakeholders Maintain up-to-date product documentation, process flows, RCA reports, and business requirements to support continuous improvement and compliance Required Skills: Salesforce CPQ Custom Scripts Salesforce CPQ Multi-Dimensional Quoting Salesforce CPQ Advanced Approvals Salesforce CPQ Quote Templates Salesforce CPQ Contracts & Renewals Root Cause Analysis methodologies in Salesforce CPQ Incident and problem management tools for Salesforce CPQ CRM, ERP, and billing system integration using Salesforce CPQ APIs Preferred Skills: Experience with Salesforce CPQ platform administration Experience with Oracle CPQ or SAP CPQ platforms Knowledge of Agile/Scrum methodologies and tools such as Jira or Azure DevOps Familiarity with data analysis and SQL Understanding of technical architecture and system integrations Desired Qualifications: Bachelor's degree in Computer Science, Information Technology, Engineering, or Business Administration Certified Salesforce CPQ Specialist Certified Scrum Product Owner (CSPO) or equivalent Agile certification Additional Information: CPQ RCA Product Owner role focused on root cause analysis, incident management, and continuous improvement within Salesforce CPQ environments.