Director, Technical Account Management

Datadog is seeking a Director, Technical Account Management (TAM) for the EMEA region to join our high-growth organization and world-class Technical Post Sales (TPS) Team. You will own the strategy, growth, and execution of a team of 25–30 today, with a clear mandate to scale to 50–70+ over the next two to three years. You will be building organizational infrastructure, developing first-line leaders, and establishing scalable processes before they're needed.

TAMs are technical experts who provide paid "white glove" technical services to our largest customers, supporting adoption and providing guidance across the comprehensive Datadog product suite. A TAM is held in high regard as an expert and trusted advisor for how IT Operations translates to business value.

This is a senior leadership role where you will set the technical post-sales vision for all of EMEA, own executive relationships with key accounts, evangelize the TPS offering at scale, and grow services revenue across the region.

At Datadog, we place value in our office culture—the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You'll Do:

• Scale the EMEA TAM organization from 25–30 to 50–70+, hiring first-line leaders, designing team structures, and building systems that sustain quality through rapid growth.
• Lead a team of managers and senior TAM ICs across EMEA, ensuring customer success, retention, and expansion at high standards of technical delivery.
• Own the commercial strategy for the TPS program, partnering with Sales to position, price, and sell TAM services as a core part of the Datadog value proposition.
• Define and execute regional OKRs aligned with global TPS goals, driving accountability through your leadership team each quarter.
• Lead executive-level recruiting and build a leadership pipeline from within, developing managers who can in turn scale their own teams.
• Serve as executive sponsor for strategic EMEA accounts, engaging at the C-suite level to reinforce value, resolve escalations, and identify expansion opportunities.
• Partner with global TPS, Product, Sales Engineering, CS, and Enablement to standardize and evolve the TAM offering, customizing for regional needs where warranted.
• Establish operational rigor: clear metrics, health scorecards, capacity planning, and forecasting to give full visibility into team performance and customer outcomes.
• Drive talent development programs such as performance reviews & career growth plans, focusing on building future leaders within the organization and motivating, growing, & retaining top talent.

Who You Are:

• 8+ years leading Professional Services, TAM, or Sales Engineering teams, with demonstrated success scaling an organization from fewer than 25 to 50+ headcount.
• Experience managing managers: you hire and develop first-line leaders and have a track record of building leadership depth within your orgs.
• Commercially minded, with direct experience selling or co-selling services and a history of growing services revenue; you position TAM as a value driver, not a cost center.
• Technically fluent across infrastructure, cloud platforms (AWS, Azure, GCP), observability, and monitoring, credible with practitioners and C-level executives alike.
• A strategic operator who pairs vision with execution: you set direction, build the systems to support it, and develop your team's ability to operate independently.
• 3–5+ years earlier in your career as a TAM, Solutions Architect, or equivalent client-facing technical IC, giving you firsthand credibility with your team.
• Willing and able to travel up to 50% of the time across th