Manager I, Engineering - Onboarding Growth

Manager I, Engineering - Onboarding Growth

This Engineering Manager will lead the Onboarding team within the Shared Capabilities organization, setting product direction, and coaching and developing team members. They will staff and drive projects that drive new users to adopt Datadog in their organizations. From the first time a new user signs up for a Datadog trial, this team is responsible for making sure they have a world class setup and onboarding experience, and can realize the full value of Datadog in their organization. Onboarding owns the “front door” of Datadog, the very first experience new users and prospective customers encounter. This work is extremely important to company success - improving our onboarding process directly impacts new users ability to find value with Datadog quickly. This role also involves close partnerships with other product teams to deeply understand customer needs and deliver compelling first-time user experiences

At Datadog, we place value in our office culture - the relationships that it builds, the creativity it brings to the table, and the collaboration of being together. We operate as a hybrid workplace to ensure our employees can create a work-life harmony that best fits them.

What You’ll Do:

• Work with Product Management and Design to plan and staff projects for the Onboarding Growth team
• Coach and develop engineers at various levels
• Ensure strong cross-team communication and design best practices around project management, code review, architecture patterns, and more
• Build UX features to streamline the onboarding and trial experience through rapid experimentation
• Build out data platforms and use that data to personalize the onboarding experience for each user
• Work directly with product teams to ensure each product has a best in class new user experience
• Create AI-assisted setup options to make sure initial setup “just works” out of the box
• Champion the use of analytics data to analyze user behaviour and apply those insights to product UX

Who You Are:

• At least 2 years of people management experience in a software engineering or similar setting
• Experience managing full stack development teams
• Excellent communication skills, including at delivering clear, actionable, and empathetic feedback
• Product-oriented: you put solving customer problems first and know how to ship features quickly and iterate on them
• Passionate about experimentation and using data to drive decisions
• Demonstrated sense of ownership over your team's work