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Member of Applied AI - Engineering Leader

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About DevRev

At DevRev, we're building the future of work with Computer – your AI teammate. Unlike traditional tools, Computer unifies all your data sources, tools, and workflows into a single AI-ready platform, giving employees real-time insights, proactive suggestions, and powerful agentic actions. It extends your existing software with AI-native apps and agents that work alongside your teams and customers – updating workflows, coordinating across teams, and eliminating repetitive work. We call this Team Intelligence: human-AI collaboration that breaks down silos, brings people back together, and frees you to solve bigger problems. Backed by Khosla Ventures and Mayfield with $150M+ raised, DevRev is trusted by global companies across industries.

About the role

As an Engineering and Customer facing leader, you will own the end-to-end design and delivery of AI-driven business transformation projects, while also innovating on tools and services on the DevRev product.

You'll work closely with pre-sales teams to scope technical integration and implementation strategies, translating business requirements into architectural solutions. Once opportunities move to post-sales, your team will own the detailed technical designs from original scoping documents and drive execution to build proofs-of-concept, custom integrations, and solutions that validate technical feasibility.

As the technical owner of the customer relationship, you'll partner cross-collaboratively to ensure successful delivery. Your role spans from understanding domain-specific customer needs to designing scalable, agent-based AI solutions using DevRev's platform, with direct involvement in implementing key technical components and debugging complex integration challenges.

This position requires a unique blend of enterprise architecture expertise, AI solution design, hands-on development skills, customer empathy, engineering leadership and cross-functional collaboration. You'll act as the connective tissue between pre-sales, customer success, engineering, and product teams, bringing our AI capabilities to life for real-world business impact.

 
What you'll do
  • Customer-facing: Working directly with customers 
  • Lead Execution: Define project plans, align internal teams, and ensure timely delivery of deployments
  • Design & Deploy AI Agents: Build and configure intelligent solutions leveraging snap-ins, connectors (AirSync), workflows, and AI agents on the DevRev platform to solve real customer problems.
  • Integrate Systems: Connect AI agents with external platforms (e.g., CRMs, APIs, databases) for seamless workflow automation.
  • Optimize Performance: Tune prompts, logic, and agent configurations for accuracy, reliability, and scalability.
  • Own Requirements: Partner with customers to deeply understand their needs and translate them into technical agent specifications.
  • Prototype & Iterate: Lead live demos, build rapid proof-of-concepts, and refine solutions through customer feedback.
  • Advise Customers: Act as a trusted technical advisor on AI agent architecture, performance, and long-term scalability.
 
What you'll bring
  • Experience: 5+ years in software design and development, AI/ML engineering, or technical consulting coupled with customer-facing experience
  • Leadership: 3+ years leading technology teams as a hands-on leader
  • Customer Empathy: A bias for action and a relentless focus on solv