Service Desk Technician

Job summary

Under the direction of the Global IT Service Desk Manager. You will be assigned day-to-day help desk operational tasks. Helping to keep all internal employee’s technical needs resolved. Make sure all compliance requirements are met. Assist with onboarding new hires and help with offboarding employees. Have good computer skills, installing new applications and setting up new workspaces. Be an all-round willing resource in helping the Service Desk team.

What you will do

• Work on service desk tickets and requests providing excellent customer service and troubleshooting practices.
• Enforce Information Security Requirements: include validating evidence, working with auditors, and following compliance requirements.
• Establish and maintain IT vendor relationships.
• Work with Service Desk Manager to procure hardware.
• Collaborate with other teams on projects.
• Assist with creating, updating, and maintaining knowledge base articles for internal use.
• Provide a clear vision for your team and relay vision upward to higher leadership. improve existing processes and propose and adopt new processes where applicable.
• Work closely with Service Desk Manager to manage various team projects.
• Help with onboarding / offboarding employees and imaging new laptops.

What you will have