Revenue System Administrator

Revenue Operations, part of DigitalOcean's Revenue Organization, owns the systems that power our go-to-market motion — Salesforce at the center, connected to sales engagement (Outreach), customer success (Planhat), CPQ (DealHub), enrichment (Clay, Sumble), and our Snowflake data layer. We're hiring a Revenue Systems Administrator to be the front line of that stack: keeping the request queue moving, keeping users unblocked, and keeping the systems healthy day to day.

This is a great role for someone a few years into their systems career who wants to grow into GTM architecture and AI-powered operations. You'll get exposure to the entire stack, work alongside senior engineers, and steadily take on bigger problems as you demonstrate ownership.

What You'll Do

• Monitor and triage the request queue (Jira): categorize incoming requests from Sales, Support, Marketing, and Partner teams, resolve what you can, gather missing details, and route the rest to the right owner with clear context
• Handle day-to-day administration: user provisioning and deprovisioning across the GTM stack (Salesforce, Outreach, Planhat, and others), license management, permission updates, and access requests
• Diagnose errors and sync issues: investigate Salesforce flow errors, integration failures, and data sync mismatches; resolve known issues using runbooks and escalate new ones with a clear write-up of what you found
• Complete standard configuration work: field additions and mapping updates, report and dashboard requests, list view and layout changes, picklist maintenance, and routine data loads
• Support data hygiene: identify and fix duplicates, misrouted records, and enrichment gaps flagged by users or monitoring
• Maintain documentation: keep runbooks, FAQs, and how-to guides current as you resolve issues, so common problems get faster to fix each time
• Use AI tools in your daily work (Claude, MCP-connected tools) to speed up diagnosis, drafting, and repetitive tasks — and flag opportunities where automation could remove work entirely
• Learn continuously: shadow senior engineers on project work and grow toward owning small enhancements end to end

What You'll Bring

• 3+ years of experience administering Salesforce or comparable GTM/business systems in a production environment
• Working knowledge of Salesforce fundamentals: users, profiles/permission sets, reports, flows (reading and basic edits), and data loading
• Exposure to at least one other GTM tool category — sales engagement, CS platforms, marketing automation, or enrichment — and eagerness to learn the rest of the stack
• Strong troubleshooting instincts: you form hypotheses, test them methodically, and write up what you found so others can follow it
• Service orientation: you communicate clearly with non-technical stakeholders, set expectations, and follow through
• Attention to detail with permissions and data — you understand that access and data changes in production carry real risk
• Comfort using AI assistants in daily work, and curiosity about where they can do more
• Salesforce Administrator certification (or in progress) is a plus
• Ability to work EST hours

What Success Looks Like

• First 90 days: You own the request queue: intake is triaged daily, p