Discord has a highly engaged community of millions of daily active users who use the platform for many different reasons, but there’s one thing that nearly everyone does: play video games. Discord plays a uniquely important role in the future of gaming, and we are focused on making it easier and more fun for people to hang out before, during, and after playing games.
Ad Operations and Sales Analytics support Discord's ads business, partnering with Sales, Product, Engineering, Data Science, and other cross-functional teams to deliver high-quality campaign executions, impactful data insights, and go-to-market strategy across our advertising products.
As an Ad Operations Manager, you will play a crucial part in scaling our Ads business. You'll improve the efficiency and scale of campaign execution while contributing to deep-dive analyses that drive business growth and inform go-to-market strategy. You'll provide valuable feedback to Product and Engineering teams, directly impacting Discord's advertising capabilities while removing friction from customers' experience with our platform.
What You'll Be Doing
- Ensuring ad campaigns are implemented and launched on time and to specification — including campaign parameters such as dates, targeting, tracking, impression/reach goals, geographies, and budget — working closely with Account Executives and Account Managers to align setups with client objectives
- Providing hands-on technical support to key customers and Ad Sales partners, and owning the processes and escalation path (in partnership with Engineering) for issues related to platform integration and use
- Partnering with Account Managers and technical teams to optimize campaign outcomes and maximize client ROI, including troubleshooting and A/B testing of messaging, creative, and targeting
- Synthesizing campaign performance insights for internal stakeholders and clients — performance, trends, ROI, and actionable recommendations
- Building and scaling automations and tooling (including AI/LLM-based workflows) that reduce manual effort and increase leverage across the team
- Serving as the operational engine for multiple revenue-driving functions across the Discord Business Organization
What you should have
- 3–5+ years of experience in digital advertising, ad operations, or related roles
- Hands-on experience using AI tools (e.g., LLM-based workflows, scripting/automation) to drive measurable efficiency gains in a professional environment
- Comfort working with data and light scripting — SQL required; Python or similar strongly preferred — to build or maintain internal tooling and reporting pipelines
- Demonstrated knowledge of a broad variety of ad technologies, campaign operation methodologies, and ad tracking/measurement solutions
- Experience partnering with Engineering and/or Product on technical escalations, platform integrations, or API-level troubleshooting
- Successful track record working directly with clients — understanding needs and delivering value
- Strong analytical proficiency: ability to query and interpret data, generate insights, and make data-driven decisions
- Familiarity with market trends and KPIs such as viewability, brand safety, yield analysis, and audience extension
- Excellent communication and collaboration skills in a fast-changing, cross-functional environment
Bonus Points
- Experience designing or building internal automation/tooling (bots, pipelines, dashboards) that scaled a team's operations
- Team player with a sense of humor, humility, curiosity, and empathy
Candidates must reside in or be willing to relocate to the San Francisco Bay Area (Alameda, Contra Costa, Marin, Napa, San Francisco, San Ma
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