Legal Vendor Program Manager

Discord is looking for a Legal Vendor Program Manager to join our growing legal team. In this role, you will own the strategic and operational management of Discord's relationships with outside counsel and other legal service providers. You'll administer our e-billing and matter management platforms, manage outside counsel engagements, enforce billing guidelines, conduct spend analysis, and ensure reporting is accurate and timely. You will drive accountability, cost-effectiveness, and service excellence across Discord's law firm engagements and build the processes and tools that allow our legal vendor operations to scale. You will work closely with Discord's attorneys, Finance, Procurement, and other cross-functional teams.

This role reports to the Director, Global Litigation.

What you'll be doing

• Own Discord's outside counsel and legal service provider relationships end-to-end, including requests for proposals, performance tracking, service level monitoring, and spend management against organizational expectations and competitive benchmarks
• Develop and maintain outside counsel terms of engagement, billing guidelines, secondment agreements, and other documentation to ensure law firm adherence to company requirements
• Partner with Finance to build and maintain legal spend accruals and forecasting mechanisms, outside counsel cost benchmarking, and ad-hoc legal analytics
• Drive the development of playbooks, tools, systems, and processes that enable automation, scale, and optionality in legal vendor management across cross-functional stakeholders
• Prepare and deliver regular reports to attorneys and Finance on outside counsel spend, vendor performance, and key metrics and trends
• Own the end-to-end process for onboarding and off-boarding legal service providers, including collaborating with internal teams on conflict and security review and troubleshooting setup and access issues
• Develop, administer, and enforce cost control strategies, including outside counsel rate structures, annual rate review and negotiation cycles, and alternative fee arrangements

What you should have

• 5+ years of experience in legal operations, legal vendor management, or a related role, including experience at a technology company
• Hands-on experience with e-billing and matter management platforms; familiarity with invoice review, compliance workflows, and budget alignment processes
• Proven track record managing law firm and legal service provider relationships, including rate negotiations and billing guideline enforcement
• Advanced proficiency in Excel, including pivot tables and data visualization
• Ability to break down complex projects into discrete components and work collaboratively and strategically across all levels of the organization
• Strong analytical, financial, and contract negotiation skills

Bonus points

• Experience with Brightflag, LawVu, or similar e-billing and matter management platforms
• Familiarity with Discord and the gaming or online communication industry
• Experience developing or refining outside counsel guidelines and rate frameworks
• Experience working with law firms providing legal services outside of the U.S.
• Experience identifying and implementing AI or automation solutions across legal operations workflows, such as invoice review, matter tracking, or…