OVERVIEW
The IT Systems Engineer is responsible for administering, supporting, and continuously improving eClinical Solutions’ enterprise technology platforms and related infrastructure. The position also supports the company’s core technology infrastructure, including servers, networks, switches, routers, wireless access points, firewalls, backup and recovery systems, and hosted services. Responsibilities include platform configuration, identity and access management, endpoint management, application integration, automation, monitoring, troubleshooting, documentation, and operational support.
The IT Systems Engineer works across functional and technical areas and may assume additional responsibilities based on evolving business, security, compliance, and operational needs.
KEY TASKS & RESPONSIBILITIES
- Administer and support Microsoft 365, including Entra ID, Intune, Windows Autopilot, SharePoint Online, Teams, Exchange, Azure, and other services.
- Administer and support Atlassian platforms, including Jira, Jira Service Management (JSM), Assets, Confluence and other services.
- Configure and maintain platform workflows, forms, permissions, roles, groups, integrations, automation rules, and reporting capabilities.
- Manage identity and access controls, endpoint configuration, application deployment, device compliance, and user lifecycle processes.
- Support enterprise application integrations using APIs, connectors, scripting, and automation tools.
- Maintain and support network and infrastructure technologies, including servers, switches, routers, wireless access points, firewalls, DNS, DHCP, SFTP, and related services.
- Monitor enterprise platforms and infrastructure for availability, capacity, performance, security, and operational issues.
- Manage or support backup, recovery, disaster-recovery, and business-continuity technologies and procedures.
- Troubleshoot complex platform, endpoint, identity, integration, network, and infrastructure issues.
- Participate in incident, problem, change, vulnerability, compliance, and audit-management activities.
- Develop and maintain technical documentation, configuration standards, operating procedures, recovery documentation, and knowledge articles.
- Research and recommend improvements to enterprise platforms, infrastructure, security controls, automation, and operational processes.
- Coordinate with IT Support, Information Security, Engineering, Application Operations, business stakeholders, and third-party providers.
- Other duties as assigned
Education & Experience
- Bachelor’s degree in information technology, computer science, or equivalent combination of education, professional training, certifications, and relevant work experience preferred.
- Five or more years of experience administering and supporting enterprise technology platforms, systems, networks, or related infrastructure, preferably within a SaaS technology company or regulated environment preferred.
- Experience supporting distributed users and technology services across multiple offices, regions, or time zones.
- Relevant professional certifications from Microsoft, Atlassian, AWS, Cisco, CompTIA, or similar providers are preferred.
- Strong written and verbal English communication skills.
Professional Skills
- Strong analytical, troubleshooting, problem-solving, and critical-thinking skills.
- Ability to take ownership of technical issues, coordinate the appropriate resources, and drive work through resolution.
- Strong organizational and time-management skills, with the ability to balance operational support, planned initiatives, and changing priorities.
- Ability to translate business and operational requirements