Federal Civilian Program Manager

What is the role:

We are seeking a Project Lead to coordinate cross‑functional efforts between Sales, Product Management, Elastic Professional Services and our contractor partner, ECS Federal, to ensure the successful delivery and growth of our SIEMaaS program. This role will focus on customer onboarding, program coordination, and help to provide consistent communication across all stakeholders.

What you'll be doing:

• Serve as the primary point of coordination between CISA Account team, Civilian Sales team,Professional Services, Product Management, and ECS Federal
• Cohesive alignment directly with the supporting CISA Account Team (AE, SA and CA)
• Working with CISA CA/SA to coordinate resources for the Cloud and availability to bring on new tenants
• Lead and track onboarding activities for new SIEMaaS customers, ensuring a smooth and timely transition
• Develop and manage project plans, timelines, and milestones for customer onboarding and ongoing program initiatives
• Facilitate regular status updates with ECS, Internal/External stakeholder meetings, Product teams and executive-level communications
• Identify risks, dependencies, and blockers; proactively drive resolution to maintain momentum via escalations process
• Ensure alignment on customer requirements, scope, and success criteria across all teams
• Support continuous improvement of onboarding processes and program delivery
• Elastic central point of contact for all sales related activity - AE’s working with Agency’s coordinate efforts and provide transparency to CISA Account team on ongoing efforts.

What you bring:

• Experience leading cross-functional projects in a SaaS, security, or managed services environment
• Strong understanding of customer onboarding and delivery processes
• Excellent communication and stakeholder management skills
• Ability to coordinate effectively with internal teams and external contractors
• Organized, proactive, and comfortable managing multiple priorities and demands

Success in This Role Looks Like

• On-time, successful onboarding of SIEMaaS customers
• Clear, regular, and transparent communication across all stakeholders
• Strong collaboration between CISA Account team, Civilian Sales teams, Product, and ECS Federal
• High customer satisfaction and measurable program success
• Mission driven success 
• Strong Internal/External Communications Skillset