Site Reliability Engineer (Hosted Infra) - Platform

What is the role

We are Cloud Infrastructure SREs that integrate, scale, and evolve multi-cloud infrastructure across 4 Cloud Service Providers, 70+ globally distributed regions, and tens of thousands of hosts to power Elastic Cloud. We tackle hard problems at scale through automation, Infrastructure as Code (IaC), configuration management, and purpose-built software that eliminates toil and improves reliability.

We're also a team that grows people as well as systems. If that challenge genuinely excites you, we'd love to hear from you. 

What you will be doing

• Engineering software to automate large-scale systems — building internal tools and services, not just running scripts.
• Optimizing the reliability and lifecycle of hosts across multiple cloud providers.
• Strengthening our observability posture — crafting alerting and monitoring systems that drive incident prevention over incident response.
• Scaling global infrastructure and evolving the infrastructure management processes to meet growing demand.
• Contributing to code reviews, sharing your work, planning what we need to do next, and both mentoring and being mentored by teammates.
• Being part of a balanced SRE on-call rotation: responding to incidents, improving runbooks, participating in postmortems, and championing reliability improvements.

What you bring

• Experience building software with Golang. You are also comfortable reviewing others' code and offering constructive feedback.
• Production experience operating large-scale cloud compute (hundreds of hosts or more) via automated workflows.
• Deep experience with Linux systems — you are at home in the terminal debugging at the OS level.
• Proficiency working with containerized workloads in production.
• A customer-first, systems-thinking approach to operational problems — you care about root causes, not just symptoms.
• Comfortable working across time zones in both real-time and asynchronous contexts.
• You contribute clear and maintainable documentation such as software designs, runbooks, architecture diagrams/decisions, postmortems, etc...
• You communicate project status regularly and clearly, flag blockers early, and follow through on action items.
• A sensible approach to AI integration — identifying where AI tools genuinely reduce operational burden and embedding them into workflows without adding complexity.

Bonus Points

• Production experience with any of: Terraform, Puppet, Ansible, Argo CD, Argo Workflows, CUE, Docker, Kubernetes, Ubuntu, or Ubuntu Live Patch.
• Experience being on-call during incidents and using observability tools (e.g. Elastic Stack, Graphite, Prometheus, Influx) to diagnose issues, quantify impact, and confirm mitigations.
• Hands-on experience engineering solutions with the Elastic Stack.