IT Manager

About Fam (previously FamPay)

Fam is India’s first payments app for everyone above 11. FamApp helps make online and offline payments through UPI and FamCard. We are on a mission to raise a new, financially aware generation, and drive 250 million+ young users in India to kickstart their financial journey super early in their life.

We’re reimagining how the next generation experiences fintech—going beyond payments to build a lifestyle brand that blends money, identity, and everyday experiences into one seamless, intuitive journey.

Founded in 2019 by IIT Roorkee alumni, Fam is backed by some of the most respected investors around the world like Elevation Capital, Y-Combinator, Peak XV (Sequoia Capital) India, Venture Highway, Global Founder’s Capital and the likes of Kunal Shah, Amrish Rao as angel investors.

Role Overview
We’re looking for an IT Manager to own and scale our network, endpoint, and IT operations infrastructure. This role goes beyond maintenance - you will drive reliability, security, compliance, and operational excellence across the organization. You will be responsible for building robust, audit-ready systems, reducing manual toil through automation, and ensuring seamless IT experience at scale.
What You’ll Own
Network & Infrastructure Reliability
Own end-to-end network infrastructure: firewalls, switches, routers, and wireless
Ensure high uptime via redundancy planning, VPN management, and ISP SLAs
Monitor performance, logs, and alerts; proactively resolve issues
Drive secure network architecture (segmentation, access control, Zero Trust principles
Security & Compliance
Manage enterprise firewall configurations (policy, NAT, VPNs)
Own ISO 27001 readiness: controls, audits, SOPs, and access reviews
Lead IAM lifecycle: provisioning, de-provisioning, RBAC
Oversee endpoint security: EDR, DLP, monitoring tools
Respond to incidents, conduct log reviews, and strengthen security posture
Endpoint & IT Operations
Manage Mac, Windows, and Linux environments at scale
Own MDM systems (enforcement, compliance, lifecycle—not just enrollment)
Drive patch management, backups, and disaster recovery readiness
Administer Google Workspace (users, groups, policies, security settings)
Manage IT asset lifecycle: procurement → provisioning → offboarding
Operational Excellence 
 Own ITSM systems (SLA creation, not just execution)
Build and improve SOPs, runbooks, and documentation
Reduce manual work via scripting and automation
Ensure audit-ready documentation and system visibility 
Team & Stakeholder Management
Lead and grow a team of IT professionals (5+ members)
Partner with vendors for procurement, renewals, and support
Collaborate cross-functionally on security, compliance, and IT needs
Must-Have Experience
8–12 years in IT infrastructure & operations, with 3+ years in leadership
Experience managing IT for 500+ users • Strong hands-on expertise in:
Firewalls (policy management, NAT, VPN) 
Layer 3 networking (routing, VLANs, ACLs)
Network fundamentals (routing, NAT, VPNs, troubleshooting)
Experience with MDM / endpoint management systems
Strong understanding of network + security fundamentals
Experience with:
Patch management, backups, monitoring tools
Google Workspace administration
EDR, DLP, and security monitoring platforms
Proficiency in shell scripting / automation
Strong troubleshooting, documentation, and communication skills
What Sets You Apart
Certifications: CCNA/CCNP/CCIE, CompTIA Network+/Security+, or equivalent
Experience with Zero Trust / SASE architectures
Exposure to cloud or hybrid environments (AWS, GCP, Azure)
Hands-on with tools like JumpCloud or similar IAM/MDM platforms
Experience in fintech/BFSI or regulated environments
Built IT systems for scale + compliance (not just support)
Success in This Role Looks Like
Network and endpoint systems are highly reliable and secure
IT operations are predictable, automated, and audit-ready
Security posture is proactive, not reactive
Employees have a seamless,