Rescue Program Intern

What You'll Do:: Own the rescue order queue. Review incoming GPS tracker and microchip orders from rescue partners, apply our approval playbook (activation history, right-sizing, inventory), and make the approve/reject call, with real budget and inventory on the line. Onboard new rescue partners. Triage new program applications, send onboarding materials, and run live activation calls that get a rescue from "just signed up" to "every dog tracked." Be the voice of the program. Manage day to day email with rescue partners, activation follow ups, order questions, program guidance, representing Fi to organizations saving thousands of dogs a year. Triage support escalations. Work rescue program support tickets alongside our CX team, investigating account issues in our CRM and getting partners unstuck. Keep the CRM sharp. Maintain clean partner records in Close, flag data issues, and keep the pipeline accurate for the whole team. Support campaigns and events. Coordinate device and swag shipments for giveaways, adoption events, and partner promotions. Contribute to strategy. Help research and build target lists of large rescue organizations as we scale the program nationally. Build with AI. Use tools like Claude, ChatGPT, and our internal AI stack to automate the repetitive parts of the job: drafting partner emails, triaging the order queue, building reports and small internal tools. If you find yourself doing something manually three times, we expect you to build a way to stop.

What You'll Bring:: Current college student or recent grad; business, marketing, communications, or animal science backgrounds all welcome Organized and reliable. You can run a daily queue without dropping balls A clear, friendly writer, comfortable emailing external partners Sound judgment. You can follow a playbook, and you know when to flag the weird cases instead of guessing AI savvy. You already use tools like ChatGPT or Claude to work faster, and you want to build automations and lightweight tools, not just use them. No CS degree required, just curiosity and a builder's instinct Comfortable picking up new tools fast (CRM, Slack, internal admin systems) Bonus: you love dogs, or you've volunteered with a shelter or rescue