Director, Pricing & Packaging

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of a way to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Freshworks is seeking a Director of Pricing & Packaging to help develop and execute pricing, packaging, and monetization initiatives across the Freshworks portfolio. This is a high-visibility senior Individual Contributor (IC) role that balances macro monetization strategy with hands-on, end-to-end execution and commercialization. 

As we continue to evolve our portfolio, you will act as the key architect shaping pricing models beyond traditional seat-based SaaS toward usage-based, outcome-based, and hybrid monetization frameworks. 

This role partners closely with Product, Product Marketing, Finance, Sales, Revenue Operations, Deal Desk, Data Science, and our global engineering and operations team in India. Candidates should expect a highly collaborative, cross-border environment that requires regular flexibility across international time zones. 

What You'll Do

As an autonomous, senior Individual Contributor, you will own pricing initiatives from initial financial modeling to final marketplace rollout: 

Monetization Strategy & AI Evolution: Design, model, and pilot modern consumption-based, credit-based, and hybrid pricing frameworks that align customer value with Freshworks' AI and platform capabilities. 

End-to-End Commercialization: Partner closely with Product and Product Marketing to define feature tiers, building strategies, and product entitlements—running real-world experiments to validate models before full market launch. 

Operational Execution & GTM Enablement: Build the operational guardrails, approval frameworks, and packaging structures alongside Revenue Operations and Deal Desk. You will directly equip Sales with the enablement tools and messaging needed to position pricing value. 

Performance Tracking & Global Collaboration: Conduct willingness-to-pay studies, monitor competitive trends, and track core revenue and margins. You will act as the key bridge, aligning US executive leadership with our core engineering and data teams in India. 

8+ years of experience in pricing strategy, monetization, product strategy, revenue operations, management consulting, or related disciplines within SaaS or technology companies

Experience developing pricing models for SaaS, platform, cloud, AI, or data-driven products 

Strong understanding of SaaS monetization models, including subscription, usage-based, platform, consumption, credits, outcome-based, and hybrid pricing frameworks

Demonstrated ability to translate complex product economics into scalable commercial strategies

Strong analytical skills with experience building business cases, financial models, and pricing analysis

Proven success influencing cross-functional stakeholders across Product, Finance, Sales, and Marketing organizations

Exceptional communication and executive presentation skills 

Ability to b…