Sales Operations Manager

Role Overview In today’s fast-evolving business landscape, operational excellence is the ultimate competitive advantage. As our Manager - Sales Operations, you won’t just manage standard CRM workflows—you will be the strategic engine driving Go-To-Market (GTM) velocity and efficiency. This dynamic role requires a highly adaptable, execution-focused professional who views the sales ecosystem as a constantly evolving product. Sitting at the intersection of Sales, Marketing, Customer Success, and Finance, you will translate data-driven insights into frictionless revenue processes. If you possess the learning agility to master new tech stacks instantly, the cross-functional empathy to align diverse teams, and the analytical rigor to clear roadblocks from the sales cycle, this role offers the perfect platform to scale our revenue operations. The Impact You Can Create Accelerate GTM Velocity: Streamline and automate the end-to-end sales lifecycle, reducing administrative friction and maximizing the time reps spend selling. Unify the Data Ecosystem: Build a single source of truth across the revenue organization, enabling leadership to make agile, data-driven decisions during market pivots. Foster Cross-Functional Synergy: Act as a consultative partner across Sales, Marketing, Finance, and Product to eliminate operational silos and build seamless customer journeys. Scale the Tech Stack: Modernize and optimize our revenue tool ecosystem, ensuring high user adoption and rapid integration of next-generation tools. Roles & Responsibilities (R&R) 1. Process Optimization & Lifecycle Strategy Design, implement, and continuously refine sales workflows (from lead routing to contract execution) to optimize sales productivity. Identify operational bottlenecks in the sales funnel and deploy creative, automated solutions to resolve them. Maintain a continuous feedback loop with frontline reps to ensure processes support, rather than hinder, their daily workflows. 2. Cross-Functional Pipeline & Forecasting Partner closely with Sales Leadership and Finance to manage forecasting models, pipeline hygiene, and territory allocations. Validate pipeline health data, conversion metrics, and historical trends against the Annual Operating Plan (AOP). Drive structured, data-backed forecasting rhythms that give the executive team predictable visibility into revenue. 3. Tech Stack Governance & Innovation Oversee the administration and optimization of our CRM platform and integrated sales tools (e.g., sequencing, conversation intelligence, and enrichment platforms). Evaluate, test, and deploy emerging operational technologies, prioritizing architectural flexibility and vendor-agnostic scalability. Enforce rigorous data hygiene and compliance frameworks across all integrated systems. 4. Advanced Analytics & Business Intelligence Build and maintain intuitive, executive-level dashboards that track key GTM performance indicators (KPIs) like win rates, sales velocity, and rep productivity. Deliver actionable operational insights during Quarterly Business Reviews (QBRs) to shape strategic resource allocation. 5. Change Management & Enablement Collaboration Lead the rollout of new operational processes and system updates, ensuring high adoption through clear documentation and empathetic training. Partner with Sales Enablement to translate system data into tailored coaching opportunities for the revenue team.

Skills & Core Competencies Adaptability & Learning Agility Ecosystem Fluidity: The ability to rapidly learn, adopt, and integrate new AI-driven tools, data sources, and software into the existing GTM stack. Resilience in Dynamic Environments: Comfort shifting operational strategies mid-quarter in response to macroeconomic changes or organizational scaling. Proactive Problem Solving: A natural curiosity to look beyond surface-level metrics, question historical operational assumptions, and experiment with novel workflows. Cross-Functional & Collaborative Experience