Senior Business Analyst

● Collaborate with cross-functional team members to come up with actionable, high- impact insights across product lines and functions. ● Semi-independently develop and implement regular reporting of key performance metrics including forecasting, funnel analysis, pipeline management etc., ● Communicating findings to stakeholders and taking initiatives for improving business performance. ● Ensure that data and analysis is presented in a format that is appropriate for a varied audience using data visualization, dashboards, or other methods. ● Utilize strong database skills to work with large, complex data sets to extract insights. Filter and cleanse unstructured (or ambiguous) data into usable data sets that can be analysed to extract insights and improve business processes ● Using advanced analytics and metrics to improve processes and provide data-driven forecasts of potential costs, revenues, and risks of business initiatives

Bachelor's or Master's degree in Business, Analytics or a related field from premier institutions, with work experience of 4 to 7 years. Work experience in e-commerce, internet, software, and SaaS industries is a plus. Key Skills/Requirement: ● A passion for helping organizations understand how to solve problems through advanced data analytics in a fast-paced, technology-oriented environment. ● Familiarity with database technologies and tools for data transformation and processing (SQL knowledge is preferred). Prior experience in data modelling, advanced Excel is mandatory ● Experience in building management dashboards and driving sales metrics with a visualization tool such as Tableau, Power BI, etc. ● Experience in transforming business requirements into analytical models, designing algorithms, developing reports from structured & unstructured data to provide actionable insights for the sales team, preferably using python. ● Hands on any CRM experience with basic understanding of sales processes and knowledge of key sales metrics

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.