Senior Demo Engineer

Impact that you can create At Freshworks, we build software that delivers immediate value. As a Senior Demo Strategist , you won't just build software environments; you will be the chief storyteller and technical architect behind our global sales acceleration engine. Your technical expertise, learning agility, and cross-functional leadership will define how the world experiences our products. By joining us, you will: Elevate the Art of the Possible: Transform raw discovery notes into high-impact, empathetic enterprise narratives that vividly show customers how Freshworks solves their deepest operational pain points. Cultivate Cross-Functional Agility: Act as the ultimate bridge uniting Sales, Solution Engineering (SE), Product Management (PM), and Product Marketing (PMM) to construct a seamless, unified, and holistic go-to-market demo ecosystem. Architect Scalable Innovation: Leverage your curiosity for emerging tech to deploy automation tools, verticalized instances, data-seeding frameworks, and cutting-edge Gen-AI agents, ensuring our field teams stay miles ahead of market trends. Drive Global Commercial Velocity: Move beyond localized support by designing self-service playbooks, environment stacks, and interactive click-paths that scale reusable demo assets across our global mid-market and enterprise segments. Skills Learning Agility & Continuous Growth: A natural curiosity to rapidly master new software capabilities, dissect varying industry verticals, and experiment with next-gen sales enablement tools. Narrative Architecture & Storyboarding: Exceptional capability to build complex technical click-paths, scripts, and video walk-throughs that prioritize business value over raw feature lists. Gen-AI & Technical Automation: High proficiency in leveraging generative AI models (e.g., ChatGPT, Claude) alongside foundational programming skills (e.g., JavaScript, REST APIs) for custom data seeding, resets, and environment health checks. Cross-Functional Orchestration: Diplomatic and persuasive communication skills to lead alignment sessions with diverse product, engineering, and sales stakeholders under tight deadlines. Ambiguity Management: A self-reliant, execution-focused mindset that embraces highly unstructured, difficult tasks and turns them into clean, repeatable frameworks. R&R Strategic Demo Architecture: Design and standardize the end-to-end demo strategy across product lines, tailored specifically by commercial motion, business segment, buyer persona, and industry vertical. Discovery Translation & Storyboarding: Partner directly with Account Executives and Solution Engineers to translate complex, real-world customer challenges into intuitive storyboards, personas, and live click-paths. Environment & Tooling Orchestration: Own the administration and deployment of internal and external demo automation platforms. Manage central demo accounts, build verticalized instances, configure custom workflows, and deploy data-seeding packages with minimal downtime. Reusable Catalog Curation: Build, scale, and maintain a high-quality central asset library including talk-tracks, micro-videos, demonstration scripts, and data packs. Project Management & Custom Development: Collaborate closely with the broader Demo Engineering team to drive custom feature development, tool maintenance, and workflow optimization based on field feedback. Field Enablement & Strategic Events: Deliver comprehensive training playbooks, micro-courses, and open office hours to drive field adoption. Partner with executive leadership to curate high-stakes demo flows for large, public-facing regional events. Data-Driven Optimization: Track and report on core team metrics—such as asset reuse, SLA adherence, system uptime, and revenue influence—continually iterating workflows to improve field satisfaction.

Qualifications Professional Experience: 4 to 7 years of dedicated experience within a Solution Engineering, Pre-Sales, or Solution Architecture role, with a prove