Senior Engineering Manager - Billing Platform

About the Billing Platform The Billing Platform is a foundational platform that powers how Freshworks manages and monetizes its products and customer relationships. The platform currently owns three critical capabilities: ● Subscription Management – managing customer subscriptions, plans, products, and their lifecycle. ● Entitlements – determining what customers are entitled to access and use based on their subscriptions and commercial agreements. ● Metering – capturing and processing product usage to support usage-based billing and evolving monetization models. These capabilities sit at the intersection of technology, product, pricing, finance, and customer experience and are consumed across multiple Freshworks products. As Freshworks continues to expand its product portfolio and evolve its monetization models, the Billing Platform will play a critical role in enabling new business models while ensuring scale, reliability, accuracy, and a great customer experience. The Opportunity We are looking for a Senior Engineering Manager to lead the engineering organization responsible for Subscription Management, Entitlements, and Metering. This role goes beyond managing engineering execution. You will shape the technology strategy, platform architecture, roadmap, engineering organization, and cross-functional partnerships that enable Freshworks' monetization journey. We are looking for a leader who is equally comfortable discussing distributed systems and architecture with engineers, business models with Product and Finance, and strategic priorities with senior leadership. Most importantly, you should enjoy stepping outside the boundaries of engineering—meeting stakeholders from Product, Finance, Pricing, Sales, Customer Success, and other business functions, understanding their problems, and turning those problems into scalable technology solutions. What You'll Do 1. Lead Billing Platform Engineering ● Own the engineering strategy and technical direction for Subscription Management, Entitlements, and Metering. ● Build highly scalable, reliable, secure, and extensible platform capabilities. ● Drive architecture across distributed systems, APIs, data platforms, event-driven systems, and integrations. ● Design platforms that can support multiple products, subscription models, pricing structures, and evolving monetization strategies. ● Establish strong engineering practices around reliability, observability, security, performance, and operational excellence. 2. Shape the Platform Strategy & Roadmap ● Partner closely with Product and business stakeholders to shape the Billing Platform roadmap. ● Translate business requirements and commercial models into scalable technology solutions. ● Identify opportunities to build reusable platform capabilities rather than product-specific solutions. ● Balance business priorities with platform modernization, technical debt, scalability, reliability, and long-term engineering investments. ● Anticipate future business and monetization needs and ensure the platform is ready to support them. 3. Partner with Business & Non-Engineering Stakeholders This role requires strong engagement beyond engineering. ● Build trusted relationships with Product, Finance, Pricing, Sales, Customer Success, Operations, and other business teams. ● Understand the business and commercial models behind subscription and usage-based offerings. ● Participate actively in business discussions and explain technical implications in simple terms. ● Translate complex business problems into technology strategies and platform capabilities. ● Challenge requirements constructively when necessary and help stakeholders arrive at better solutions. ● Represent the Billing Platform in cross-functional and strategic initiatives. We are looking for a leader who is curious about the business, enjoys meeting people outside engineering, and wants to understand the problem behind the requirement—not just implement the requirement. 4. Drive Execution &