Senior Manager - Taxation

Company Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

About the Role

We are looking for an experienced and highly motivated tax professional to join our Global Tax team as a Senior Manager – Tax. Reporting to the Vice President – Global Tax, this role will lead the India direct tax function while supporting global tax compliance and governance across multiple jurisdictions.

This is a unique opportunity to work in a high-growth global SaaS organization, partnering closely with senior finance leadership and external advisors across geographies. The ideal candidate will combine strong technical tax expertise with the ability to drive execution, manage complexity, improve processes, and influence stakeholders across the organization.

The role requires a hands-on leader who can balance strategic thinking with operational excellence while helping scale the tax function in a dynamic and evolving global environment.

Key Responsibilities

India Direct Tax Leadership

Own and manage all India direct tax matters, including corporate income tax compliance, advance tax, withholding tax, tax reporting, and regulatory filings.

Lead quarterly and annual India tax provisioning activities and support broader global tax reporting requirements where necessary.

Manage tax audits, assessments, inquiries, and litigation matters, including coordination with external consultants and legal advisors.

Oversee transfer pricing compliance, documentation, and tax authority requirements for India entities.

Act as the Tax SOX Controls Champion, ensuring effective design, execution, and documentation of key tax controls.

Monitor changes in tax legislation and assess business impacts while proactively managing tax risks and opportunities.

International Tax & Global Compliance

Coordinate tax compliance activities managed from India across key jurisdictions including Australia, Singapore, Germany, United Kingdom, Ireland, France, and the Netherlands.

Partner with external tax advisors to ensure timely and accurate tax filings across jurisdictions.

Support global transfer pricing compliance initiatives and advisor coordination.

Assist the VP – Global Tax in managing global tax governance, compliance calendars, and risk management activities.

Contribute to future readiness initiatives relating to OECD BEPS developments, including Pillar Two implementation and Country-by-Country Reporting (CbCR) requirements.

Maintain awareness of global indirect tax developments, digital services taxes, VAT reporting frameworks, and U.S. sales tax considerations.

Partner closely with the VP – Global Tax, Finance Operations leadership, and other cross-functional stakeholders for Quarterly and Annual book close, Tax Payments forecasting and Other requirements from HQ.

Stakeholder Management & Business Partnership

Build strong relationships with exte…