Sr. Manager, Pricing Analytics

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. 

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. 

Fresh vision. Real impact. Come build it with us.

We're looking for a Senior Manager of Pricing Analytics to serve as a strategic thought partner within our Pricing team. In this role, you'll turn complex data into clear insights that help shape our monetization strategy. You'll be responsible for building the analytical foundation that supports pricing decisions — from defining the metrics that matter and developing scalable reporting infrastructure to delivering recommendations that influence how we price, package, and bring products to market. 

This is a highly visible, high-impact individual contributor role that sits at the intersection of strategy, analytics, and execution. You'll work closely with Product, Sales, Finance, and Operations to improve pricing performance, accelerate growth, and ensure we make data-driven decisions that create long-term customer and business value. 

Responsibilities: 

Define and evolve the company's pricing analytics framework, including key performance indicators, leading indicators, and business health metrics that provide visibility into pricing effectiveness and revenue performance. 

Build and maintain scalable datasets by integrating data across billing, CRM, CPQ, product usage, and other business systems, ensuring a trusted foundation for pricing decisions. 

Investigate data quality issues, validate data integrity, and perform root-cause analysis across systems to ensure accurate reporting and trusted business insights. 

Develop executive-level dashboards and reporting that provide clear, actionable visibility into pricing performance across products, customer segments, and geographies. 

Deliver recurring ad hoc analyses that support pricing decisions, deal reviews, quarterly business reviews, annual planning, and executive presentations. 

Analyze customer behavior, market trends, competitive dynamics, and win/loss data to identify monetization opportunities and recommend pricing improvements. 

Build business cases for pricing and packaging initiatives, partnering with Product, Sales, Marketing, and Finance to assess impact, validate assumptions, and prioritize investments. 

Monitor pricing performance and proactively identify trends, risks, and opportunities, translating findings into actionable recommendations. 

Partner with Finance and Operations to ensure data quality, consistent metric definitions, and alignment between pricing analytics, forecasting, and financial planning processes. 

Collaborate effectively with distributed teams across the U.S. and India to support data initiatives, reporting, and cross-functional business priorities. 

7+ years of experience in pricing analytics, business intelligence, strategic finance, or a related analytical role within a B2B SaaS company 

Deep understanding of SaaS business models and monetization strategies, including seat-b…