Senior Benefits Analyst

An overview of this role

As a Senior Benefits Analyst on GitLab's Total Rewards team, you'll help design, administer, and improve our global benefits programs. You'll combine hands-on benefits operations with program assessment, vendor and broker partnerships, and cross-functional collaboration to make our offerings market-aligned, compliant, and easy for team members to navigate and use. You'll work across multiple countries and employment models, including professional employer organization (PEO), employer of record (EOR), and GitLab legal entity arrangements, while navigating local requirements and vendor processes. You'll serve as a subject matter expert on core benefits programs and processes, coordinate complex reviews and projects, and turn team member feedback and market data into clear recommendations for Benefits leadership. This role focuses on benefits programs and doesn't include leave administration.

What You’ll Do  

• Partner with GitLab's global benefits broker and local vendors to lead plan renewals, oversee day-to-day plan operations, manage escalations, implement plan changes, and drive continuous improvement.
• Lead end-to-end implementation of new and enhanced benefits programs, from business cases and vendor selection through configuration, testing, launch communications, and post-launch improvements.
• Manage day-to-day administration for assigned global benefits programs, including eligibility, enrollment, billing, quality assurance, and issue resolution; track and improve enrollment accuracy, billing reconciliation, and issue-resolution times.
• Partner with Payroll, Finance, People Operations, and People Technology to support accurate reporting and compliance.
• Coordinate benefits operations across countries and employment models, including PEO, EOR, and GitLab entity arrangements; work with local vendors, brokers, and internal partners to resolve complex cases and apply relevant local requirements.
• Serve as a point of contact for complex benefits inquiries, partnering with HelpLab and People Operations to triage and resolve cases and use insights to improve plan and process design.
• Analyze benefits utilization, cost, survey, and qualitative data to identify trends, assess plan competitiveness, and develop recommendations and business cases that improve program outcomes.
• Simplify, standardize, and automate benefits proce