Senior Director, Production and Tenant Platform Engineering

An overview of this role

As the Senior Director of Production and Tenant Platform Engineering, you will lead the foundational engineering teams responsible for the reliability, scalability, and lifecycle of the GitLab platform. This role brings together two critical domains: the "Tenant Experience" (the operator and customer facing platform surfaces) and the "Production Engineering" pillars (the underlying infrastructure that powers GitLab.com and our self-managed offerings).

You will lead a high-performing organization of managers and engineers who own the entire stack, from network infrastructure, fleet management, and cloud cost efficiency to observability, tenant controls, and the upgrade lifecycle. Your mission is to evolve GitLab’s platform architecture to support massive scale across SaaS, Dedicated, and self-managed environments, ensuring that whether a customer runs in the cloud or on-prem, they experience a platform that is reliable, performant, and easy to operate.

This is a high-impact leadership role. You’ll define the strategy for how GitLab remains resilient, manage critical production incidents, drive cloud efficiency, and build the abstractions that allow modular services (like AI Gateway, ClickHouse, and OpenBao) to ship and scale with confidence. You will succeed by cultivating a culture of operational excellence, simplifying complex technical architectures, and ensuring your organization operates with clarity and alignment in a high-growth environment.

What you'll do

• Lead a Unified Platform Strategy: Define and execute a cohesive roadmap that aligns Production Engineering (Fleet, Network, Cost, Responder) with Tenant Experience (Observability, Controls, Upgrade Tooling). Ensure these investments connect cleanly to support GitLab’s multi-tenant and self-managed reality.
• Drive Operational Excellence & Reliability: Maintain deep accountability for GitLab’s production outcomes. You will oversee incident management, alert efficacy, and service-level reliability, ensuring that both GitLab.com and our global customer base benefit from a stable, high-performance platform.
• Scale Engineering Leadership: Manage a senior management team, coaching them on performance, hiring, team structure, and execution. You will create the organizational conditions for success—defining clear mandates, removing blockers, and fosterin