Senior Renewal Operations Manager

An overview of this role

As the Senior Renewal Operations at GitLab, you will own the operational engine behind our renewals motion. Reporting to the Senior Manager of Sales & CX Operations, you will be the person the business turns to on anything that touches renewal timing, renewal forecasting, subscription data, or the mechanics of getting a renewal quoted and closed. You will partner closely with Renewals and Customer Success leadership, Sales, Finance, and Revenue Technology to make the renewal motion predictable, measurable, and efficient at scale.

This is a senior individual contributor role. You will lead through depth of ownership and influence rather than through direct reports, setting the standard in your domain and driving work that others across the revenue organization depend on.

This is a role for a sharp, curious operator who thrives in ambiguity, connects dots across teams, and moves quickly from problem to solution. You will work in an all-remote, values-driven environment where documentation, iteration, and cross-functional partnership are core to how we work.

What you'll do

• Own the renewal forecast and the operating cadence around it, including forecast methodology, accuracy tracking, and the reviews that leadership relies on.
• Run the operational rhythm of the renewal business
• Safeguard the integrity of renewal and subscription data so that retention reporting is trusted across Sales, Customer Success, and Finance.
• Define and maintain retention reporting, including gross and net retention, churn and downgrade analysis, and the drivers behind each.
• Translate ambiguous business questions from leadership into clear problem statements, then drive them to resolution through process, reporting, or systems changes.
• Partner with Revenue Technology and Revenue Analytics to evolve the systems, data, and reporting that carry the renewal motion, writing the requirements and validating what gets built.
• Support planning cycles for the renewals organization, including segmentation, coverage models, capacity modeling, and target setting.
• Build cross-functional alignment with Sales, Finance, and other Revenue Strategy & Operations teams to operationalize go-to-market changes that affect renewals.
• Raise the operating standard in your domain by documenting the process, mentoring others on how the motion works, an