L1 System Administrator | Windows, VMware & Cloud Operations

Position summary:

We are looking for a proactive L1 System Administrator to support Windows Server, VMware virtualization and Azure/AWS infrastructure. The role is responsible for infrastructure monitoring, alert triage, routine health checks, basic troubleshooting, incident logging and timely escalation to L2/L3 teams to maintain service availability and meet operational SLAs.

Key Responsibilities:

Windows Server Operations

• Monitor Windows Server availability, alerts, resource utilization and critical services.
• Perform routine health checks covering CPU, memory, disk space, services and event logs.
• Conduct basic troubleshooting for server availability, service failures and connectivity issues.
• Log and escalate incidents related to Active Directory, DNS, DHCP and Windows services.
• Support post-patching and post-maintenance health checks using approved procedures.

VMware Virtualization

• Monitor VMware ESXi, vCenter, virtual machine availability and infrastructure alerts.
• Perform basic checks on VM status, resource utilization, host connectivity and datastore capacity.
• Support routine VM health checks and escalate virtualization issues to L2.
• Assist with scheduled maintenance validation and approved operational procedures.

Cloud Operations – Azure/AWS

• Monitor cloud virtual machines, resource health, availability and infrastructure alerts.
• Perform basic checks for VM status, CPU, memory, disks and connectivity.
• Validate cloud monitoring alerts and perform initial troubleshooting using approved runbooks.
• Escalate cloud VM, access, networking and resource-related issues to L2/L3 teams.

Operations & Service Management

• Create, categorize, prioritize and update incident tickets in ServiceNow or equivalent ITSM tools.
• Perform initial incident triage and follow documented troubleshooting procedures.
• Escalate unresolved and critical incidents within defined SLAs and escalation matrices.
• Support major incident communication, routine maintenance checks and backup status validation.
• Maintain shift handover notes, operational checklists and incident documentation.
• Coordinate with L2/L3, Network, Security, Storage/Backup and Application teams.
• Follow ITIL Incident, Change and Request Management processes and ensure continuous 24x7 operational coverage.

Required Skills & Qualifications:

• 1–3 years of experience in IT infrastructure operations, Windows Server support, infrastructure monitoring or cloud operations.
• Basic knowledge of Windows Server and Windows operating system troubleshooting.
• Familiarity with Windows services, Event Viewer, Active Directory, DNS and DHCP fundamentals.
• Basic understanding of VMware, virtual machines, ESXi and vCenter.
• Fundamental knowledge of Azure or AWS, including virtual machines, monitoring and resource utilization.
• Familiarity with CPU, memory, disk space, connectivity checks and infrastructure alerts.
• Exposure to monitoring tools and ServiceNow or equivalent ITSM platforms.
• Understanding