EDU GTM Operations Manager

About Handshake Handshake was founded on a simple belief that everyone deserves a path to a great career, regardless of where they went to school or who they know. Today, we power 25 million job seekers, 1 million+ employers, and 1,600 educational institutions. In 2025, we started Handshake AI and built the fastest-growing AI data business in history. We work directly with frontier AI lab researchers to create evaluations, publish benchmarks, and push the boundary of data. We’ve grown from $0 to ~$1B run rate and pay ~$60M to over 30K individuals every month. Why join Handshake now: Shape how every career evolves in the AI economy, at global scale, with impact your friends, family and peers can see and feel Partner hand-in-hand with world-class AI labs, Fortune 500 partners and the world’s top educational institutions Work together with engineers, scientists, operators, and more from Palantir, Meta, Scale AI, and former YC founders Build a massive, fast-growing business with billions in revenue About the Role Handshake is hiring a GTM Operations Manager to support the Education side of the business. In this high-visibility role, you will partner closely with Sales, Customer Success, Data, Finance, and cross-functional operations teams to help accelerate growth, improve retention, and drive field productivity across our Education partner business. This role is responsible for managing end-to-end operational and systems improvements across the EDU GTM organization. You will lead strategic initiatives that strengthen system design, improve data quality, streamline workflows, and enable more effective decision-making. The ideal candidate brings strong project management, analytical rigor, and hands-on experience supporting Sales and Customer Success processes through Salesforce administration, systems troubleshooting, reporting, and cross-functional execution in a fast-paced environment. You are curious, highly analytical, and comfortable turning complex business problems into scalable operational and technical solutions. You have a strong eye for detail, a systems-oriented mindset, and a track record of leading cross-functional work from problem definition through execution. You are equally comfortable improving processes, translating business requirements into system changes, and delivering insights through reporting, dashboards, and operational analysis. Partner with Sales and Customer Success to support retention and growth goals through data strategy, operational process design, and reporting Serve as a primary business partner for cross-functional teams by proactively identifying and addressing process, systems, tooling, and data gaps Own and improve the quality, completeness, and integrity of data across Salesforce and other GTM systems, including audits, updates, uploads, reconciliations, and ongoing governance across systems of record Act as a key Salesforce business owner for the EDU GTM organization by identifying system gaps, improving configuration, partnering on automation, and helping ensure the platform scales with business needs Lead continuous improvement efforts across existing workflows while helping design and implement new processes that improve speed, scale, and automation Work closely with cross-functional stakeholders to define long-term roadmaps that improve business processes and system workflows, with a strong focus on Salesforce and Gainsight Translate business needs into scalable operational and technical solutions by gathering requirements, identifying workflow and system gaps, evaluating solution options, and driving implementation Build and maintain reporting, dashboards, and analytical models that help identify business trends, performance drivers, risks, and opportunities Support core EDU Operations responsibilities, including help desk request ownership, deal support, partnership with Finance and FP&A on monthly booking closes and related reporting, and recurring business reviews such as QBRs an