Lead Product Designer

About us
HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.
Our People
With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.
Our Impact
Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.Learn more about us on ourYouTube Channel orBlog Posts
About the Role
We are seeking a Lead Product Designer who can elevate HighLevel's product experiences through exceptional craft, product judgment, systems thinking and influence. You have spent 7+ years designing complex digital products and are ready to shape strategically important work across one or more product areas.
As a lead individual contributor, you will partner deeply with product and engineering leaders, researchers, data partners and other designers to define and improve strategically important experiences across the HighLevel platform. You will connect customer needs, business goals, technical constraints and long-term product strategy to clear, useful and highly polished product design while mentoring designers and raising quality across teams.
We expect candidates at this level to demonstrate exceptional visual and interaction design judgment, strong systems thinking and the ability to raise quality through direction, critique and mentorship. You should care deeply about the standards that make product experiences feel refined, trustworthy and coherent at scale.
Experience designing B2B SaaS, platform, CRM, workflow-heavy or SMB software experiences is highly valuable. Experience using AI-powered tools for exploration, prototyping, critique, synthesis or workflow acceleration is expected. Applications without a portfolio will not be considered.
What You'll Do
Lead design strategy and execution for one or more product areas, translating customer needs, business goals and technical constraints into clear experience direction
Partner with product and engineering leaders, researchers, data partners and designers to define product vision, prioritize opportunities and align teams around high-quality outcomes
Use qualitative and quantitative insight to influence priorities, clarify tradeoffs and improve outcomes
Lead complex discovery and design work through ambiguity with clarity, speed and craft
Design and refine creation, transaction, automation, review, publishing and configuration workflows, including edge cases and failure states
Drive quality reviews and set standards for usability, accessibility, interaction quality, visual consistency and design-system alignment
Mentor designers, improve critique, strengthen shared patterns and make design standards easier to adopt
Define and socialize measures of design