Staff Backend Engineer - Trust & Control Safety Systems

About HighLevel:HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.
To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.
Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.

Our people
With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.

Our impact
Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.
Learn more about us on our YouTube Channel or Blog Posts
 
About the Team
Even a simple configuration error can lead to significant unintended usage. At HighLevel, we aim to build robust systems that protect our customers and the platform from accidental surges and intentional abuse alike. This team creates the intelligent safeguards that ensure our automation remains safe and reliable for everyone.
We are looking for a Staff Engineer to architect the future of Trust, Controls & Safety. You will lead the technical direction of a real-time platform that secures critical workflows across HighLevel—including Signups, SaaS checkouts, User management, and global communication usage. This system processes 160M+ events and $4M+ in transactions daily, serving as the essential foundation for platform integrity.
The challenge is to build a highly available, low-latency control plane that balances strict enforcement with a seamless user experience. By integrating synchronous metering with asynchronous signal correlation, you will help us stay ahead of evolving fraud vectors while ensuring that legitimate business activities, from new user signups to complex SaaS billing cycles, proceed without friction.
As a Staff Engineer, you'll set the technical direction, own the hardest problems on the platform, mentor engineers across squads, and partner closely with EMs, PMs, Finance, Risk, Support and the channel teams. Getting this right means customers stop getting bills they didn't intend, and abuse stops being a cost the honest majority carries.

Responsibilities: Database architecture: Redesign and optimize data models, queries, and indexing strategies across MongoDB, Firestore, and ElasticSearch Search at scale: Own ElasticSearch reliability — ingestion, indexing, shard strategy, and query performance for billions of documents Reliability & performance: Eliminate bottlenecks, improve replication health, and enforce predictable query and index latency System design: Define data flow and integration boundaries between storage, cache, and APIs with clear contracts and fault isolation Observability: Build visibility into every data path — metrics, traces, slow query logs, replication lag, and cluster health dashboards Testing & quality: Make testing non-negotiable — enforce unit, integration, and load testing standards across all backend modules Engineering culture: Drive RFCs, AD