Staff Product Designer

About Us
HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users  with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames.

Our People
With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.

Our Impact
As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.
About the Role
We are seeking a Staff Product Designer (P5) who can lead high-impact product design work across multiple teams, connect adjacent product experiences and turn complex problem spaces into coherent shipped outcomes. You have spent 8+ years designing complex digital products, ideally including SaaS, B2B, platform, workflow-heavy, AI-enabled or similarly sophisticated product experiences.
As a staff individual contributor, you will operate across product areas where the right solution depends on more than one roadmap, team or feature brief. You will partner deeply with Product, Engineering, Data, Research, Design leadership and customer-facing teams to frame the right problems, define product experience direction and help teams move from ambiguity to high-quality execution.
This role requires exceptional craft, strong product judgment and the ability to balance strategic influence with hands-on design work. You should be comfortable defining experience direction, mapping complex workflows, prototyping new interaction models, strengthening shared patterns and helping teams preserve quality through implementation.
Design systems are an important part of this role, but not the whole role. You will use systems, patterns, accessibility standards and reusable components to connect product experiences while still leading original, customer-centered design work for high-impact product areas.
Experience using AI-powered tools for exploration, prototyping, critique, synthesis or workflow acceleration is mandatory. Applications without a portfolio will not be considered.
What You'll Do
Lead design strategy and execution for complex initiatives that span multiple teams, product surfaces or customer workflows
Translate customer needs, business goals, technical constraints, data signals and product strategy into clear experience direction
Partner with product and engineering leaders to clarify problem spaces, sequence design work and align teams around high-quality outcomes
Create prototypes, workflows, interaction models and high-fidelity designs that make complex product ideas tangible and testable
Identify product experience gaps, design debt and cross-team inconsistencies, then turn them into practical improvements
Shape AI-enabled workflows, intelligent interfaces and automation-heavy experiences that give customers clarity, control and confidence
Strengthen shared patterns, design-system adoption, accessibility standards and implementation g