Staff Product Manager – Agency Monetization & Wallet

About usHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently. Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.

Our peopleWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.

Our impactEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact.
We’re proud to be a part of that.Learn more about us on our YouTube Channel or Blog Posts

Role Overview:As the Staff Product Manager for Agency Monetization & Wallet, you will own the strategy and execution of HighLevel’s Reselling, Rebilling, and Wallet experiences for agencies and subaccounts.

You will be responsible for how agencies recover platform costs, apply markups, resell HighLevel products, manage funds, and understand the movement of money across their accounts and customers.

This role sits at the intersection of monetization, billing, payments infrastructure, and agency operations. You will work closely with Engineering, Design, Finance, Revenue Operations, Tax, and product teams across HighLevel to build a reliable and scalable system that enables agencies to monetize HighLevel products while maintaining financial accuracy, transparency, and control.

Your work will shape how agencies and subaccounts transact across HighLevel—from wallet funding and usage deductions to rebilling, markups, taxes, credits, and profitability visibility.
Key Responsibilities
Own the product strategy and roadmap for HighLevel's Reselling, Rebilling, and Wallet platform.
Identify customer problems and market opportunities to improve how agencies monetize HighLevel products and manage financial operations.
Lead product initiatives from discovery through execution, balancing customer needs, technical complexity, and business objectives.
Partner closely with Engineering and Design to build scalable, reliable, and intuitive platform experiences.
Collaborate with Finance, Revenue Operations, Customer Success, and other Product teams to ensure seamless end-to-end monetization workflows.
Define success metrics, leverage customer insights and data, and continuously optimize product performance.
Drive alignment across stakeholders while influencing product direction across multiple teams.
Mentor Product Managers and contribute to raising the overall product management bar across the organization.

What You'll OwnYou will own the end-to-end experience across:
Reselling Platform
Rebilling Platform
Agency Wallet
Subaccount Wallet
Wallet Funding & Auto Recharge
Transaction History & Financial Transparency
Credits, Refunds & Adjustments
Markups & Margin Management
Agency Tax Experience
Wallet APIs & Platform Services
Monetization Frameworks consumed by product teams

What You'll Do
Own the product vision, strategy, and roadmap