Staff Product Manager - Email Marketing

About us
HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes. 

To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.
Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.

Our people
With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.

Our impact
Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.
Learn more about us on our Youtube Channel or Blog Posts
 
Role Overview
HighLevel is accelerating its Email Marketing platform to become the AI-first communication engine for businesses worldwide. We are looking for a Staff Product Manager to transform Email Marketing from a traditional campaign builder into an intelligent, end-to-end campaign creation and automation ecosystem.
Today, HighLevel powers email creation, campaign scheduling, reporting, and lifecycle automation through Email Builder and Sequences. Your mandate is to redefine the customer experience through AI-native creation, intuitive editing interfaces, intelligent lifecycle automation, and actionable campaign intelligence — driving user adoption, activation, engagement, and revenue with a clear, metrics-driven product roadmap.

Key Responsibilities
1. Build World-Class Email Creation Experiences
Own the end-to-end Email Builder user experience, including drag-and-drop editors, custom HTML tools, reusable visual components, responsive templates, and real-time collaborative editing.
Build an industry-leading AI-native email editor that enables users to generate complete, high-converting email layouts using simple natural language prompts.
Lead the evolution of a natural language prompt-to-layout generation ("vibe-code") builder, allowing non-technical marketers to create production-ready emails instantaneously.
Deliver native multivariate experimentation tools, including subject line, body copy, layout, and Call-To-Action (CTA) A/B testing to continuously improve conversion rates.
2. Transform Email Marketing Through AI
Define the multi-year vision and execution strategy for Email AI, enabling automated campaign generation, brand-aware messaging, localized/multilingual copy creation, and intelligent optimization.
Build Sequence AI to automatically create multi-step lifecycle journeys, including onboarding, lead nurture, abandoned cart recovery, upsells, and re-engagement campaigns.
Partner closely with core AI teams to deliver prompt-based workflow creation, predictive recommendations, and autonomous campaign creation.
Maintain high standards for responsible AI, establishing guardrails around brand voice consistency, content quality evaluation, and privacy compliance.
3. Build Intelligent Campaign Delivery & Automation Workflows
Own execution and scheduling features, including Send Now, Scheduled Send, T