Job Description
Job Role: L3 Support - Lead Support Analyst
Job Description:
- Own and modernize endpoint management for Windows and macOS using SCCM and Intune.
- Deliver and support all software deployments, patching, and emergency updates, including rapid response to critical vulnerabilities.
- Package, update, and manage applications for automated and self-service deployment (including maintaining an internal app store).
- Engineer, test, and maintain core desktop images to ensure secure, consistent device provisioning.
- Automate and document with PowerShell, Bash, Graph API, etc. to drive efficiency and compliance.
- Educate and train support teams on all major deployments and updates.
- Enforce security baselines (OS patching, Software patching, Defender, BitLocker/FileVault) and ensure compliance is evidenced.
- Coordinate with cross-functional teams and flex work hours as needed for critical deployments