1. End-to-End Delivery Ownership

• Own complete execution of assigned work packages from planning through successful completion.
• Ensure every intervention is delivered safely, within schedule and in compliance with customer standards.
• Drive timely closure of all deliverables while proactively managing risks and dependencies.
• Take accountability for delivery outcomes rather than simply tracking activities.
• Provide the Delivery Manager with accurate, early and unfiltered status - no surprises.

2. Work Package Planning & Ownership

• Allocate work packages to engineers based on competency, certifications and experience.
• Ensure the right engineer is assigned to the right task, with verified readiness.
• Monitor work package progress, remove execution blockers and maintain delivery governance.
• Ensure ownership across the entire lifecycle of each assigned activity.

3. Customer Project Alignment

• Work closely with customer project managers, planners and technical leads.
• Ensure LNI execution aligns with project timelines, milestones and deployment priorities.
• Represent the execution team during customer governance meetings.
• Build customer confidence through proactive communication and predictable delivery.

4. Technical Leadership - Hands On

• Maintain genuine working command of the practice domain - not oversight from a distance.
• Provide technical guidance during planning, execution, rollback and issue resolution.
• Review implementation approaches, Method of Procedure (MoP), rollback plans and risk assessments approve before execution.
• Lead technical discussions during complex interventions and critical incidents, and drive root cause analysis personally.
• Coach engineers on best practices and promote continuous technical improvement.

5. Standardisation

• Execute against the practice delivery framework - MoP templates, checklists, readiness criteria and acceptance standards - and drive full team adoption.
• Eliminate ad-hoc, engineer-specific ways of working make execution repeatable regardless of who performs it.
• Convert every lesson learned into an updated standard, checklist or preventive control.
• Feed practice-level gaps and improvement proposals back to the Delivery Manager for framework updates.

6. Automation & Efficiency

• Identify repetitive, manual and error-prone steps within the execution lifecycle and propose automation candidates.
• Drive automation of health checks, pre/post validation, configuration and reporting activities within the team.
• Set and track efficiency targets - effort per work package, cycle time, first-time-right percentage.
• Reuse assets from the BU automation repository rather than rebuilding, and contribute back what the team creates.

7. Thought Leadership

• Stay current with technology and tooling direction in the practice domain and bring it into execution practice.
• Propose improvements to delivery approach rather than only executing the defined method.
• Document and share knowledge - playbooks, execution guides, incident learnings - across the wider practice.
• Contribute technical input to solutioning, estimation and proposal work when required.

8. Team Management & People Leadership

• Build a culture of ownership, accountability and collaboration.
• Conduct regular 1:1s to understand workload, aspirations and challenges.
• Balance shift planning, resource utilisation and fatigue management for 24x7 operations.
• Support hiring, onboarding, mentoring and capability development.

9. Inspired Leadership & Team Motivation

• Set direction the team believes in - connect day-to-day execution to the wider account and customer outcome.
• Foster a positive, high-performance environment where engineers raise problems early and propose improvements without being asked.
• Recognise individual and team achievement visibly address underperformance directly and fairly.
• Encourage continuous learning, certification and knowledge sharing.
• Create development plans for engineers to grow into future technical leaders and build a succession bench.

10. Quality of Work & Deliverables

• Ensure every deliverable meets customer quality expectations before submission.
• Drive first-time-right execution and eliminate repeat issues.
• Perform quality reviews of documentation, implementation plans and execution reports.
• Promote continuous improvement through lessons learned and preventive actions.

11. Operational Excellence

• Right engineer for the right task, with validated competency.
• Pre-LNI readiness verification.
• MoP and rollback validation.
• Network health validation before execution.
• Executor-Observer compliance.
• Weekly engineer engagement and mentoring.
• Shift and fatigue governance.
• Information Security compliance.
• End-to-end ownership of every LNI.
• Same-day escalation of risks and delivery issues.
• Full adherence to LNI process and governance.

Technical

• Strong hands-on understanding of telecom network operations - Core / IP / Cloud preferred.
• Practice domain depth in one or more of IPTEL, Packet Core, SDM or CSP.
• Live network planning and execution.

• More roles at Infinite Computer Solutions India Pvt. Ltd.

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