IT Service Desk/ITIL/Service now

Technical Requirements: CA Service Desk (Must Have)

Hands-on experience with CA Service Desk Manager (CA SDM)
Configuration and customization of workflows
Experience in ticketing tools and ITSM platforms
Knowledge of SLA management and reporting

ITIL Framework

Strong understanding of ITIL processes:

Incident Management
Problem Management
Change Management
Service Request Management

Experience in implementing and supporting ITIL practices

Additional Responsibilities: We are looking for the following skills across the mentioned locations:
IT Service Desk – Bangalore (BLR), Chennai (CHN), Pune (PUN)
ITIL (Problem, Change, Asset, Incident Management) – Bangalore (BLR), Chennai (CHN), Pune (PUN)
ServiceNow – Bangalore (BLR), Chennai (CHN), Pune (PUN)