CISNGE - ITOM Event Management Engineer

Key Responsibilities:

• Key Responsibilities
• Implementation and optimization of ServiceNow Event Management including Event Rules Alert Rules Impact Mapping and CMDB integrations
• Design and maintain integrations with event sources e
• g
• Dynatrace Microsoft SCOM etc
• using MID Servers APIs and connectors
• Develop and refine alert correlation logic and actionable notifications to support IT operations
• Collaborate with Incident Problem and Change Management teams to ensure seamless process alignment
• Establish monitoring dashboards KPIs and reporting for event and alert management
• Drive the adoption of Service Operations Workspace and enhance user experience
• Support automation of event response using ServiceNow Orchestration and playbooks
• Provide SME level support troubleshooting and continuous improvement of the Event Management capability
• Ensure alignment with ITOM AIOps and CMDB strategies for holistic IT visibility
• Maintain documentation including architecture diagrams knowledge articles and SOPs
• Strong knowledge of integrating monitoring tools e
• g
• Dynatrace SCOM with ServiceNow
• Solid understanding of CMDB data model and Service Mapping concepts
• Experience with MID Server configuration and troubleshooting
• Proficiency in ServiceNow components Event Rules Alert Rules Impact Mapping Service Operations Workspace
• Familiarity with ITIL processes Incident Problem Change CMDB
• Strong analytical and problem solving skills
• Excellent communication and stakeholder management abilities
• ServiceNow Certified Implementation Specialist CIS Event Management
• Experience with AIOps Predictive Intelligence and automated remediation workflows
• Knowledge of automation and orchestration tools e
• g
• Flow Designer IntegrationHub PowerShell scripts
• Experience in large scale enterprise environments with complex IT ecosystems

Technical Requirements:

• Required Skill Servicenow ITOM

Additional Responsibilities:

• Location Hyderabad STP Gachibowli

Preferred Skills:

Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM