Responsibilities :
- Provide L2 support for middleware platforms and enterprise applications - Monitor application and middleware environments to ensure high availability and performance - Troubleshoot and resolve issues related to application availability, performance, jobs, interfaces, and middleware services - Support deployment, configuration, and maintenance of middleware components - Handle incident management, service requests, root cause analysis, and problem resolution within defined SLAs - Coordinate with L1/L3 teams, development teams, infrastructure teams, and business stakeholders for issue resolution - Perform log analysis, health checks, and system monitoring to proactively identify issues - Support batch job monitoring, restart activities, and interface/application recovery as required - Participate in patching, upgrades, release support, and environment validation activities - Ensure proper documentation of incidents, fixes, SOPs, and knowledge articles